Experience

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  Just Eat Takeaway.com

  • Netherlands
  • Software Development
  • 700 & Above Employee

  • After Sales Service Specialist

    • Oct 2022 - Aug 2023

    Consistently surpassed sales targets by 20% to 40% while onboarding over 100 customers per month through exceptional after-sales service, including menu setup, offering recommendations, and upselling optimised campaigns.Took ownership of the partner’s account, ensuring they got the most out of Just Eat and resolving all issues before passing the account to the account manager.Set partners up for success and helped to maximise their business online.

  • EPOS Technical Support Specialist Tier 1

    • Oct 2021 - Oct 2022

    Deployment and implementation of devices across customer environments ensured seamless integration and optimal performance.Skilled at identifying the root cause of technical issues, conducting thorough testing, and implementing effective resolutions.Built rapport with customers, asking open-ended questions to find out their needs and offering solutions, achieving an 80% customer satisfaction rating in the first quarter.

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  Freelance

  • United Kingdom

  • Digital Marketing Consultant

    • Dec 2020 - Sep 2022
    • United Kingdom

    Graphics Design: Increased brand awareness by 20% through eye-catching and informative posters and business card designs.Social Media Content: Increased engagement by 15% by creating engaging and informative content.Web Design & SEO: Increased website traffic by 15% in 3 months using targeted keywords.PPC Campaigns: Increased paid search traffic by 20% in 3 months using targeted keywords.

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  Coople UK

  • London, England, United Kingdom

  • Temporary Worker

    • Jul 2020 - Mar 2022
    • London, England, United Kingdom

    Delivered attentive service, managed orders and tables, and ensured seamless guest experiences.Contributed to efficient food prep and service as a kitchen assistant, demonstrating a solid work ethic, ensuring timely order delivery and attention to detail.

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  University of West London

  • London, England, United Kingdom

  • Student Ambassador

    • Sep 2020 - Mar 2021
    • London, England, United Kingdom

    Lead campus tours, answer questions, and guide them through orientation events.Possessed deep knowledge to answer questions, connect students with resources, and fostered a welcoming and supportive community.

• 

  GIG

  • London, United Kingdom

  • Warehouse Team Member - Online Orders Picker

    • Feb 2020 - Sep 2020
    • London, United Kingdom

    Meticulously picked, packed, and checked orders while maintaining accurate inventory levels.Operate handling equipment safely and contributed to achieving warehouse goals through efficient practices

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  EPICURE

  • Auckland, New Zealand

  • Food and Beverage Attendant

    • Sep 2014 - Sep 2017
    • Auckland, New Zealand

    As a Food and Beverage Attendant, I ensure that guests have a delightful dining experience by meticulously setting up tables, taking orders accurately, preparing or presenting speciality dishes, thoroughly cleaning the dining area, and actively engaging with guests.Achievements:Positive Feedback: My affable personality and commitment to guest satisfaction have earned me glowing commendations from both colleagues and guests.High-Quality Service: My ability to handle multiple tasks simultaneously and maintain a high standard of service has ensured that guests have a seamless and enjoyable dining experience.Contribution to Guest Satisfaction: My dedication to creating a positive dining experience has contributed to the overall success of the establishment.

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  ICE Events

  • Auckland, New Zealand

  • Food And Beverage Attendant

    • Nov 2014 - Aug 2017
    • Auckland, New Zealand

    As a Food and Beverage Attendant, I worked at various events hosted by renowned hospitality organizations, handling a wide range of responsibilities, from setting up and packing down to providing food and beverage services and engaging with guests. This exposure has equipped me with a comprehensive understanding of event management, from logistics to execution and finalization.

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  Renaissance Tours

  • Auckland New Zealand

  • Guest Service Agent

    • Dec 2014 - Feb 2017
    • Auckland New Zealand

    As a Guest Service Agent for Renaissance Tours, I played a crucial role in managing the hectic turnaround process of cruise ships at Auckland Harbour, ensuring a smooth and efficient passenger experience. My responsibilities included addressing passenger inquiries, directing them to their designated areas, providing assistance to those with special needs, and verifying visa and passport requirements. This role honed my communication skills, adaptability, and attention to detail, enabling me to effectively handle complex tasks under pressure.

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  Auckland University of Technology

  • Auckland, New Zealand

  • Food And Beverage Intern

    • Jul 2013 - Aug 2013
    • Auckland, New Zealand

    As a Hospitality Apprentice, I gained extensive experience in the service industry, working in both a bistro-style restaurant (Piko) and a fine-dining establishment (Four Seasons). My responsibilities encompassed serving customers with courtesy and efficiency, while also performing multiple roles as a barista, cocktail attendant, bartender, and wine waiter. I developed the ability to handle various tasks simultaneously and ensure that patrons received prompt and attentive service, enhancing their overall dining experience.

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  CartridgeWorld

  • Auckland, New Zealand

  • Personal Assistant to Director

    • Jan 2010 - Dec 2012
    • Auckland, New Zealand

    My responsibilities included -🔷 As a Personal Assistant to the Director, I played a multifaceted role, assisting with day-to-day operations, managing online sales, designing marketing materials, and collaborating with the sales team to achieve targets. My responsibilities included:🔷 Providing administrative support to the Director, including scheduling appointments, managing emails, and handling travel arrangements.🔷 Handling customer inquiries, taking orders, and arranging deliveries, ensuring a smooth and efficient customer experience.🔷 Maintaining IT equipment and software, ensuring the smooth operation of the business's technology infrastructure.🔷 Developing and implementing marketing strategies for online sales, including poster and business card design, and promoting products on social media platforms.🔷 Working closely with the sales team to create a promotional calendar, identifying sales opportunities, and ensuring sales targets are met.

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  Statistics New Zealand - Christchurch

  • Auckland, New Zealand

  • Census Enumerator

    • Feb 2011 - Feb 2011
    • Auckland, New Zealand

    As a Census Enumerator for Statistics New Zealand, I was responsible for delivering census forms to households within my assigned locality and providing information to assist with completion of the census. I ensured accurate record-keeping and maintained the confidentiality of all collected information. This valuable experience provided me with the opportunity to contribute to a national data collection project and gain insights into the diverse communities of New Zealand.

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  Central Hostel

  • Auckland, New Zealand

  • Housekeeper

    • Jan 2009 - Sep 2009
    • Auckland, New Zealand

    As a Housekeeper, I played a crucial role in maintaining the cleanliness and tidiness of the hostel, ensuring that all rooms were presented to a high standard in line with customer expectations. My responsibilities included:🔷 Efficiently cleaning all rooms within the allocated time frame, ensuring that each room was spotless, including making beds, cleaning bathrooms, vacuuming and dusting, and completing finishing touches.🔷 Proactively identifying and reporting maintenance issues to maintain the optimal condition of the hostel facilities.🔷 Working effectively with maintenance staff to ensure timely and efficient repairs, contributing to a well-maintained and welcoming environment.

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  New World NZ

  • Auckland, New Zealand

  • Grocery Assistant

    • Oct 2007 - Apr 2008
    • Auckland, New Zealand

    As a Grocery Assistant at a New World supermarket, I was responsible for maintaining a well-stocked and organized store, providing excellent customer service, and working effectively in a fast-paced environment. My key responsibilities included:🔷 Merchandising and Inventory Management: I ensured that shelves were fully stocked with fresh and appealing products, rotating stock according to FIFO (First In First Out) principles to prevent spoilage. I also maintained accurate inventory records to ensure that the store had sufficient stock to meet customer demand.🔷 Customer Service: I provided prompt and friendly assistance to customers, answering their questions about products, locating items, and resolving any issues they may have encountered. I developed strong communication and interpersonal skills to build rapport with customers and ensure their satisfaction.🔷 Teamwork: I worked collaboratively with colleagues to ensure the smooth operation of the store, from stocking shelves to handling customer inquiries. I adapted to different work styles and maintained a positive and supportive team environment.