Experience

• 

  WSP in India

  • India
  • Civil Engineering
  • 700 & Above Employee

  • Associate Director - Business Excellence

    • Aug 2023 - Present

  • Head of Business Excellence

    • Aug 2021 - Aug 2023

  • Manager - Business Excellence

    • Aug 2016 - Aug 2021

• 

  CSC

  • United States
  • Information Technology & Services
  • 700 & Above Employee

  • Manager - Global Quality Assurance

    • Apr 2013 - Aug 2016

    Manage and lead the Strategic Assessments for the organization with a focus on improving the organizational processes by identifying the potential weakness in them and aiming for continual improvement.• Working as Project Manager to carry out the extensive audits globally• Meticulously plan and strategize each phase of audit to deliver quick wins and outcomes• Bring specialized attention and focus from the region to cover secured accounts.• Governance meetings and platforms created to discuss Project level risks and issues. • Work with the Regional Leadership and Account stakeholders to give personalized attention to project level risks and issues and reduce the cycle time• Exceptional data analysis and reporting done to create visibility of this project at all layers of Management.• Periodically bring the lead auditors to common level of understanding on the scope• Drive performance of the team and be accountable for the success and failures

  • Deputy Manager - Business Excellence

    • Mar 2007 - Mar 2013

    • Spearhead efforts across Quality Management System deployment & maintenance for Infrastructure vertical as well as handle Internal Compliance Assessment Program for vertical on process quality.• Revise the QMS & audit strategies as per current organizational needs. • Collaborate with the Service Delivery Managers, Operational Leads/ Managers and drive improvement initiatives and projects aiming on enhancing Value delivery to the customers.• Manage end -to- end Customer Satisfaction Surveys for Services and other participating groups.• Participating in process migrations & improvements that resulted in cost reductions, productivity enhancements & quality improvements.• Taking care of team knowledge transfer & re-designing the processes for efficiency enhancement• Drive and manage certifications for CSC’s global presence across regions on various standards and frameworks like ISO9001, ISO20K, ISO27001 and CMMI,• Contribute to New Business pursuits by providing custom tailored Quality and Process Solutions as a response to the Customer business needs. Provide process consultations and solution demos where needed.• Respond to RFPs, Participate in New Business Pursuits and Client Visits• ITIL Service Management process deployment and development• Responsible to manage ITIL Process Assessments across regions and accounts evaluating the process maturity• Managing changes and improvements to the QMS and Service Management based on the feedback received from different stakeholders• Prepare Quality newsletters, broadcasts and snippets for promoting awareness and creating Quality culture within the organization. • Directly responsible for the performance of 20+ direct reports on various Quality related areas.

• 

  Wipro Infotech Ltd

  • Gurgaon, India

  • Senior Implementation (Transition) Executive

    • Jun 2003 - Mar 2007
    • Gurgaon, India

    • Managed project implementation activities that covered project planning, transition requirement fulfillment, resource management, cost and effort estimation• Knowledge Acquisition/ Gap Assessment for tools and processes• Quality standards and framework Implementation for clients• Coordination for Service Management tool deployment • Train the onsite team on the process and tool usage• Handover support with three months after implementation maintenance support• Sr. SME for the various internal QA functions like Audits, CSAT and Complaint Managememt and Process Framework• Management dashboard and reporting

• 

  Standard Chartered Bank

  • New Delhi Area, India

  • Regional Coordinator

    • Jun 2002 - Jun 2003
    • New Delhi Area, India