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Ash Milton profile image

Ash Milton

Information Technology Desktop Support Engineer at HIND Management
Intro Book
IT professional with expertise in desktop support, network administration, and cybersecurity.
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Location
Auckland, Auckland, New Zealand, NZ
Languages
  • American English Full professional proficiency
  • Bangla Full professional proficiency
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Bio

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Ash Milton is a seasoned IT professional with expertise in desktop support, network administration, and cybersecurity. With a Master's degree in Applied Technologies from Unitec and a Bachelor's degree in Information Technology from Nelson Marlborough Institute of Technology (NMIT), Ash has honed his skills in managing user accounts, troubleshooting network issues, and implementing security policies. He has worked with various companies, including HIND Management, Datacom, and SQL Services, providing IT support and maintenance services. Ash is also certified in Windows 10: Active Directory Management, CompTIA Cybersecurity Analyst+, and Cloud Computing Fundamentals.

Credentials

  • Windows 10: Active Directory Management
    Skillsoft
    Jun, 2023
    - Apr, 2026
  • Aliases, Providers, & Objects
    Skillsoft
    May, 2023
    - Apr, 2026
  • Cmdlet Structure & Help
    Skillsoft
    May, 2023
    - Apr, 2026
  • Introduction to PowerShell 5.0
    Skillsoft
    May, 2023
    - Apr, 2026
  • Syntax, Help, & Conditionals
    Skillsoft
    May, 2023
    - Apr, 2026
  • CompTIA Cybersecurity Analyst+: Hardware & Security
    Skillsoft
    Dec, 2022
    - Apr, 2026
  • Cloud Computing Fundamentals: Introduction
    Skillsoft
    Jul, 2022
    - Apr, 2026
  • Communicating Effectively with Customers
    Skillsoft
    Jul, 2022
    - Apr, 2026
  • Controlling Conflict, Stress, and Time in Customer Service
    Skillsoft
    Jul, 2022
    - Apr, 2026
  • Data Science Overview
    Skillsoft
    Jul, 2022
    - Apr, 2026
  • Dealing with Customer Service Incidents and Complaints
    Skillsoft
    Jul, 2022
    - Apr, 2026
  • Interacting with Customers
    Skillsoft
    Jul, 2022
    - Apr, 2026
  • Moving to the Cloud
    Skillsoft
    Jul, 2022
    - Apr, 2026
  • Process & Applications
    Skillsoft
    Jul, 2022
    - Apr, 2026
  • Microsoft Tech Certification
    Microsoft
    Apr, 2022
    - Apr, 2026
  • IBM Data Science Specialisation
    IBM
    Sep, 2020
    - Apr, 2026
  • Programming Foundations: Object-Oriented Design
    Lynda.com
    Jun, 2018
    - Apr, 2026
  • Learning Gantt Charts
    Lynda.com
    May, 2018
    - Apr, 2026

Experience

  • HIND Management
    • Auckland, New Zealand
    • Information Technology Desktop Support Engineer
      • Aug 2023 - Present
      • Auckland, New Zealand

      • Managed user accounts, permissions, and access rights in Active Directory.• Troubleshot network issues, including client connectivity, mainframe access, email access, and custom application support.• Took ownership of IT issues and ensured excellence in customer service delivery.• Provided IT support (remote and on-site) and resolved technical issues efficiently.• Communicated effectively with clients to address and resolve their IT concerns.• Monitored and analyzed system logs, implemented, and maintained security policies and procedures, and managed ticket volumes within SLA timeframes.• Analyzed and troubleshot various systems, including printers, Apple devices, Windows devices, Android devices, macOS, and iOS.• Supported system administrators with daily backups, installation, and maintenance of virtual servers, troubleshooting technical problems, and updating server documentation.• Designed, installed, configured, maintained, and monitored LANs, WANs, and other data networks.• Reported serious concerns or risks to the IT Infrastructure Manager.• Identified and suggested improvements to procedures and products to enhance efficiency and effectiveness.

  • Datacom
    • New Zealand
    • Desktop Support Engineer (L1 & L2)
      • Jun 2022 - Jul 2023
      • New Zealand

      •Managed and maintained customer infrastructure and technical documentation.•Maintained accurate log entries of faults, resolutions, and contact details.•Assisted external clients with configurations, PowerShell scripts, and command scripts.•Analysed, developed, and communicated key onboarding processes and technology improvements for Office 365 deployment.•Experienced with various ITIL frameworks and toolsets, including ServiceNow and Cherwell.• Supported Active Directory administration, including group policy, permissions, and account provisioning.• Supported, maintained, and administered Exchange/Office 365, including account provisioning, migration from Exchange to Office 365, and distribution group creation.•Ensured all hardware and software installations and routine upgrades were implemented according to SLAs.•Logged and tracked incidents and requests, following ITIL standards for request fulfilment, incident, and problem management.•Provided SharePoint administration and support.•Troubleshot and customized Office 365 applications, including Word, Excel, OneNote, Skype for Business, Outlook, Yammer, PowerPoint, and Microsoft Access.•Implemented, developed, and tested installations and updates for file servers, print servers, and application servers.•Managed the server environment to maximize application deployment and support tool utility.•Installed and configured network printers and other peripheral devices, ensuring all hardware and software installations and routine upgrades were implemented according to SLAs.•Provided onsite and offsite IT support to clients such as Airways, Auckland International Airport, Fulton Hogan, Aristocrat, Kelly Tarlton's, MetLife Care, and Southern Cross.•Coordinated the onboarding and offboarding process, including account creation and administration.•Delivered support for an organization's desktops, laptops, iPads, iPhones, tablets, and Android devices, ensuring all devices and software functioned smoothly.

  • Noel Leeming
    • Nelson, New Zealand
    • Services Solutions Specialist
      • Sep 2021 - Jul 2022
      • Nelson, New Zealand

      • Setting up Wi-Fi Solutions including mesh network • Settings up TV’s, audio systems, and PCs• Delivering an excellent standard of customer service both externally and internally ensuring a positive and professional attitude to work• Proactively interacting with customers to serve their needs• Demonstrate communication effectively within the team to support each other’s duty• Ensuring processes are followed explicitly and company guidelines are upheld at all stages of the customer service

  • PAK'nSAVE
    • Richmond Mall
    • Retail Salesperson
      • Nov 2019 - Sep 2021
      • Richmond Mall

  • Reliance Tex Part Limited
    • Dhaka, Bangladesh
    • IT Support and Data Analyst
      • Aug 2018 - Sep 2021
      • Dhaka, Bangladesh

      • Involving top management in every stage of ERP (Enterprise Resource Planning) implementation• Integrating financing information• Incorporating customer order information• Standardizing and speeding up manufacturing process• Regulating Human Resources Information• Increasing productivity and quality level• Interpreting data to offer business solutions

  • SQL Services
    • Nelson, Marlborough & Tasman, New Zealand
    • Intern
      • Feb 2020 - May 2020
      • Nelson, Marlborough & Tasman, New Zealand

      • Suitable screen recording tools investigation for the project deliverable • Template creation in MS Word or Confluence for guiding articles in the instruction repository to follow a common theme • Install internally developed SQL Server monitoring toolsets on an Azure based dev-test lab • Liaise with the DBA team stakeholders to identify the common actions that require instruction steps and videos to be created • Review of the existing instructions (where available) for how DBAs handle the identified actions currently • Work with selected DBAs to document the high-level investigation steps that they carry out when completing these actions • Documentation of the step-by-step processes carried out to investigate the identified event types • Creating a training video and instruction repository in Confluence

  • Tank Juice Bar
    • Nelson, Marlborough & Tasman, New Zealand
    • Retail Sales Assistant
      • Sep 2019 - Oct 2019
      • Nelson, Marlborough & Tasman, New Zealand

  • Paasha Nelson
    • Nelson
    • Kitchen Hand, Assistant Chef, Waiter
      • Oct 2017 - Sep 2019
      • Nelson

  • Ruby' Liquor
    • Greater Grand Rapids, Michigan Area
    • Liquor Store Manager
      • Feb 2015 - Feb 2017
      • Greater Grand Rapids, Michigan Area

      Selling Liquor to customers and assisting my teammates handling the liquor business.

  • Walmart
    • Greater Grand Rapids, Michigan Area
    • Acting Sales Manager
      • Jan 2016 - Jan 2017
      • Greater Grand Rapids, Michigan Area

      Sales Assistant

  • Grand Valley State University
    • Greater Grand Rapids, Michigan Area
    • Robotics Technician
      • Jun 2013 - Jun 2016
      • Greater Grand Rapids, Michigan Area

      Worked on Robots and fix any problems associated with the hardware of robots.

Education

  • 2024 - 2027
    Unitec
    Masters of Applied Technologies, Cybersecurity and Networking & Data Analytics and Intelligence
  • 2022 - 2023
    The Photography Institute
    Diploma, Photography
  • 2017 - 2020
    Nelson Marlborough Institute of Technology (NMIT)
    Bachelor's degree, Information Technology

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