Experience

• 

  Wolt

  • 日本 東京都

  • Retail Specialist

    • Sep 2022 - Dec 2023
    • 日本 東京都

    ・As a retail specialist at Wolt, a leading food delivery platform, I leverage my customer service expertise and problem-solving skills to provide excellent support and solutions to our retail partners and customers. I joined Wolt in September 2022, after being acquired from DoorDash.

• 

  DoorDash

  • 日本 東京

  • Activations associate

    • Jun 2021 - Dec 2023
    • 日本 東京

    ・Support about 100 small and midsize restaurants to onboard DoorDash platform by creating venues and menus, and providing support and training for order processing in the expected timeframe.

• 

  Tellermate

  • Tokyo

  • Customer Support Representative

    • Sep 2019 - Jun 2021
    • Tokyo

    ・ Support customers using our Tellermate cash counters by mostly calls as well as chat through Zendesk. ・ SAP implementation leader by cooperating with the UK team. ・ Data entry to SAP regarding customers, customer queries, and product orders. ・ EC support for Tellermate products through amazon.jp and MonotaRo.

• 

  Oyraa

  • Tokyo

  • Customer Support & Community Manager

    • Oct 2018 - Sep 2019
    • Tokyo

    ・ Support interpreters by answering their questions, helping with registration, assigning interpretation requests, and daily communication through Oyraa platform (Interpretation app)

• 

  We Are Pentagon

  • Japan

  • EC Specialist, Customer Service

    • Sep 2017 - Jun 2018
    • Japan

    ・ Handle EC store operation on amazon JP (selling UK brands such as Everlast, Lonsdale, Karrimor andKangol from Sports Direct) and Rakuten (selling UK brands Lipsy and next) such as store set-up, listing,　order management by coping with the Bulgarian operation team, and providing customer service to Japanese customers.・Provide appropriate responses to incoming calls, outbound calls, and e-mails on amazon JP and Rakuten platforms with professional responses to each customer's request.

• 

  Mitsui Sumitomo Trust Club (Formerly Citi Card Japan, Inc.)

  • Japan

  • Customer Support Specialist

    • Feb 2016 - Aug 2017
    • Japan

    ・ Handle calls daily with extensive consumer servicing by phone and mail.・ Coordinate credit card issuing process and schedules to ensure on-time delivery of cards.

• 

  DHL eCommerce

  • Japan

  • Customer Support Coordinator

    • Mar 2014 - Feb 2016
    • Japan

    ・ Defined processes for 1st and 2nd level support for key global accounts (e.g., Abercrombie & Fitch, DELL, IKEA, LEGO). ・ Setup and structured customer billing support and trained DHL Asia Pacific Shared Services, Malaysia. ・ Gained extensive experience in monthly closing processing and issuing, SAP entry of AP and AR with DHL Asia Pacific Regional Office, Singapore.

• 

  Japan Trustee Services Bank, Ltd.

  • Japan

  • Class Action Representative

    • Sep 2006 - Apr 2013
    • Japan

    ・ Dealt with the operation regarding securities class action taking place in the U.S., Australia, U.K. and several European countries. ・ Handled a wide variety of inquiries by telephone and e-mail from major claims administrators (e.g., Garden City Group, Gilardi & Co. LLC) and investment advisory companies (e.g., State Street Corporation, Pictet Asset Management Ltd., Deutsche Asset Management).

• 

  Takahashi Family

  • Stay-at-home Mom

    • Sep 1995 - Sep 2006

• 

  Seven & i Holdings Co., Ltd

  • Japan

  • Group Secretary to Board Member

    • Mar 1993 - Mar 1995
    • Japan

    ・ Worked as a member of the Secretary Section to the founder, Masatoshi Ito. ・ Provided discreet secretarial and reception services for the executive floor.