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Arun Vijayan Nair
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Bio
Credentials
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Chatgpt for Everyone
GUVI Geek Networks, IITM Research ParkAug, 2023- May, 2026 -
Technical Product Management
LinkedInJan, 2023- May, 2026 -
Grow Yourself, Grow Your Leaders with Whitney Johnson
LinkedInOct, 2022- May, 2026 -
AWS Cloud Practitioner Essentials
Amazon Web Services (AWS)Mar, 2022- May, 2026 -
Lean Six Sigma Green Belt Certification
Advanced Innovation Group Pro Excellence (AIGPE)Mar, 2022- May, 2026 -
Lean Six Sigma White Belt Certification
Advanced Innovation Group Pro Excellence (AIGPE)Mar, 2022- May, 2026 -
Lean Six Sigma Yellow Belt Certification
Advanced Innovation Group Pro Excellence (AIGPE)Mar, 2022- May, 2026 -
Communicating during Times of Change
LinkedInFeb, 2022- May, 2026 -
CRISC Cert Prep: 1 Governance
LinkedInFeb, 2022- May, 2026 -
CRISC Cert Prep: 2 IT Risk Assessment
LinkedInFeb, 2022- May, 2026 -
CRISC Cert Prep: 3 Risk Response and Reporting
LinkedInFeb, 2022- May, 2026 -
CRISC Cert Prep: 4 Information Technology and Security
LinkedInFeb, 2022- May, 2026 -
Infrastructure and Application Modernization with Google Cloud
GoogleFeb, 2022- May, 2026 -
Innovating with Data and Google Cloud
GoogleFeb, 2022- May, 2026 -
Introduction to Digital Transformation with Google Cloud
GoogleFeb, 2022- May, 2026 -
Prepare for the Certified in Risk and Information Systems Control (CRISC) Exam
LinkedInFeb, 2022- May, 2026 -
Understanding Google Cloud Security and Operations
GoogleFeb, 2022- May, 2026 -
Business Collaboration in the Modern Workplace
LinkedInJan, 2022- May, 2026 -
Certified Information Security Manager - CISM Certification Training
LinkedInJan, 2022- May, 2026 -
CISM Cert Prep: 1 Information Security Governance
LinkedInJan, 2022- May, 2026 -
CISM Cert Prep: 2 Information Risk Management
LinkedInJan, 2022- May, 2026 -
CISM Cert Prep: 3 Information Security Program Development and Management
LinkedInJan, 2022- May, 2026 -
CISM Cert Prep: 4 Information Security Incident Management
LinkedInJan, 2022- May, 2026 -
Digital Transformation
LinkedInJan, 2022- May, 2026 -
Information Security Program & Operations Management
LinkedInJan, 2022- May, 2026 -
Managing a Diverse Team
LinkedInJan, 2022- May, 2026 -
Managing a Multigenerational Workforce
LinkedInJan, 2022- May, 2026 -
RPA, AI, and Cognitive Tech for Leaders
LinkedInJan, 2022- May, 2026 -
Strategic Thinking
LinkedInJan, 2022- May, 2026 -
Executive Leadership
LinkedInDec, 2021- May, 2026 -
Leadership: Practical Skills
LinkedInSep, 2021- May, 2026 -
ITIL 4
PeopleCertMay, 2021- May, 2026 -
PRINCE 2 Foundation
PeopleCert -
PRINCE2 Practitioner
PeopleCert
Experience
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India
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IT Services and IT Consulting
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700 & Above Employee
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Associate Director -- Technology Product Operations
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Feb 2021 - Present
Responsibilities:Provide strategic leadership in delivering a variety of integrated operations to support Applications and Infrastructure in the SaaS model. Deliver project/services to clients including major universities, awarding bodies, and educational institutions. Manage multiple projects with a total annual budget of 8-12 M USD. Lead a team of 70 FTEs during normal days and 150 FTEs during specific periodsSolution development: Reporting to: Vice President – OperationsWork in close coordination with C-level Executives for analysing RM Assessment and Education Software business and proposing cost-effective technical solutions. Ensure solutions are designed for performance, reliability, agility, scalability, maintainability, supportability, business continuity, and business agility while leveraging the industry's best practices and future requirements Process improvement: Contribute strongly in implementing ITIL 4 Framework, Robotic Process Automation, Project Management framework and RM Values Program – Five to drive across the operations teams to improve the organizational processes in terms of time efficiency and quality delivery. Proactively coordinate with Product Managers for defining and implementing new features/technological improvements in the existing products and operations. Software support operations management: Lead and guide a group of project managers for handling a variety of day-to-day software support operations as per SLAs including:Product upgradeChange managementSecurity patchesSecure and reliable working of systems and servicesISO practices for QMS, ISMS and BCMS Project deploymentProduct releasesQuality assurance Implementing IT policies and procedures Introducing Optimisation & automation Transition head for offshoring the support operation projectsEffectively liaise with CRM support team for managing account portfolio i.e. development and retention of existing business and exploring new business opportunities.
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Senior Delivery Manager
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Aug 2017 - Jan 2021
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IBS Software Services
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Thiruvananthapuram Area, India
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Senior Project Manager
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May 2011 - Jul 2017
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Thiruvananthapuram Area, India
Project: Application/Operations support to Airline Reservation System, implemented in SaaS model | Project description: Project involved extending support during production, staging, and training in 24*7 environment for 12 airline clients across the globe | Budget: 1-5 M USDLed a team for handling service delivery operations of the project including:Delivering ITIL Ops & Continual ImprovementCoordinate application release and infrastructure changes with development and data centre teamstackle technical issues Support renewal of agreements, creation of proposalsDeliver support processes as per ISO StdsControl service qualityRegular monitor and report operational PHI (Project Health Indicators)Manage resources for critical maintenancesSuccessfully coordinated with Operations/Support quality controller for completion of various audits and certifications for the project including:PCI (Payment Card Interface) and SSAE certificationsISO 9001:2008 & TickIT Certification.ISO 27001 CertificationInternal and external audits based on IS/ITIL End-to-End Ops Mgt Covering:Coordination with development, datacentre, helpdesk and onsite teams to restore outages in minimum TAT Review and deliver Post Mortem Incident Reports (PMIR/RCA) for all major outagesRe-create incidents to understand possible causes and ensure avoidance of such incidents in future Collaborated with the team members and internal/external stakeholders to maintain a continuous stream of information regarding the project status and progressConducted review meetings to monitor incidents, progress, discuss roadmaps and improvements in the service delivery, and ensured timely and uninterrupted service delivery to clientsDirected and coordinated financial activites for the operations team. Forecasted requirements and yearly budgets for the operations team
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iGATE Global Solutions
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Bengaluru, Karnataka, India
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Project Manager
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Apr 2010 - May 2011
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Bengaluru, Karnataka, India
Responsibilities:♦ Project: Application support to Royal Bank of Canada | Project description: Project involved providing staff supplemental resources to provide L1 & L2 support to the existing and future middle and back-office applications ♦ Guided and mentored two global teams with 30 professionals for extending 24*7 support for office applications on multiple platforms ♦ Leveraged the use of ITIL best practices to support affected areas by managing, directing, coordinating, and communicating across multiple technical teams and technical stakeholders on Application Support Operations, Service Level Management, and Continual Improvement and Optimisation of Process.♦ Act as the subject matter expert for designing and implementing incident management policies/processes while ensuring the best in class service delivery per SLA♦ Recognized as the SPoC (single point of contact) for any concerns dealing with service delivery, Application Availability, Proposal renewals and process improvements
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Technical Lead
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Jun 2008 - Apr 2010
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Consultant HCL
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2005 - 2009
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Specialist Systems
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Sep 2006 - Sep 2007
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HCL COMNET SYSTEMS & SERVICES LIMITED
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Bengaluru, Karnataka, India
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Specialist Systems
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Dec 2004 - Sep 2006
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Bengaluru, Karnataka, India
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Sr. Operations Analyst
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Dec 1999 - Dec 2004
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Education
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Madurai Kamaraj University
Master of Computer Applications - MCA, Information Technology -
Tata Unisys
Higher Diploma In Computer Applications, IT Systems & Networks -
University of Kerala
Bachelor of Commerce - BCom, Accounting and Computer Science
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Industry Focus. “IT Services and IT Consulting”
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