Experience

• 

  TSI - Transworld Systems Inc.

  • Toronto, Ontario, Canada

  • Debt Counsellor

    • May 2021 - Present
    • Toronto, Ontario, Canada

    • Handle 75+ calls on daily basis with duties including retrieving customer data, active listening to customer problems, presenting relevant solution, advising payment plans and providing 100% satisfaction during call.• Negotiating with customer after assessing their financial capacity for payments or arrangingpayment schedule to help customer meet financial goals.• Worked on software like Genesys, Live vox and AccuTerm 7 for cloud calling and building reports.• Trained 6+ new hire during onboarding process with software and support them during call queries to provide best of customer service.• Achieved 98% satisfaction rate for following proper call compliances during client call audit on daily basis.• Worked in team for achieving monthly targets and maintained top position for company on quarterly terms.

• 

  GardaWorld Federal Services

  • Toronto, Canada Area

  • Office Assistant

    • Feb 2018 - Nov 2020
    • Toronto, Canada Area

    • Provided quality clerical support through answering 40+ calls, e-mail correspondence, data entry, document management and overseeing the operation of office equipments.• Managed the planning and delivery of staff meetings, events and travel arrangements, resulting in a robust communication between staff and executives.• Supported senior management in managing tasks, schedules and balancing priorities contributing in increased efficiency. • Liaised with vendors and suppliers for office supplies, business cards, promotional items and advertising materials, reducing cost by 19%.• Collaborated with the administrative team to meet quarterly targets and achieving goals.

• 

  UCN Creation

  • Vadodara, India

  • Project Coordinator

    • May 2016 - Aug 2017
    • Vadodara, India

    • Responsible for all construction-related projects; Includes budget entry, purchase order entry, vendor invoice auditing, reconciliation of vendor invoices against POs, and project closeouts.• Coordinated 4+ projects and workflow operations while ensuring compliance with company policies and procedures.• Conducted regular project meetings to ensure clear communication and collaboration among team members, resulting in a 20% increase in project efficiency.• Worked closely with the project manager to implement and monitor project plans, leading to decrease in project risks and a timely completion of all projects.• Maintained open and effective communication with stakeholders, contractors, and subcontractors, resulting in a customer satisfaction rating of 97%.

• 

  AIESEC

  • Canada
  • Non-profit Organizations
  • 700 & Above Employee

  • Marketing & Graphic Designer

    • Nov 2014 - Dec 2015

    -Managed social platforms for online marketing and generated leads for the events by 20%.

  • International Business Internship

    • Jun 2015 - Jul 2015

    -Mentored 7 trainees in a team about the business development process in Egypt during the social internship program.-Applied management theories to research and assess the market environment factors.