Experience

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  Pro Medicus Limited

  • Melbourne, Australia

  • ICT Support Engineer [ ANZSCO 263212 ]

    • Jul 2014 - Present
    • Melbourne, Australia

    ICT Support Engineer | Pro Medicus Pvt Ltd | July 2014 – Until now Pro Medicus Private Limited also known as Visage Systems in the United States is a leading imaging IT provider, delivering services, and solutions to hospitals, imaging centres and healthcare groups worldwide. • Radiology Information System (RIS).• Patient report delivery system.• PACS/Digital imaging system.Responsibilities:• Providing technical support to clients such as MIA Radiology, Lake Imaging, Imaging Associates, Cabrini Imaging and Southern Radiology.• Receiving and logging incoming calls, providing efficient customer support for all Level 1 to Level 2 issues relating to customized software applications, servers, desktops, notebooks, phones and peripherals.• Performing diagnostics and troubleshooting of system issues, documenting help desk tickets.• Hands on experience in working with the database, recovering images.• Installing, configuring, testing and evaluating PACS, RIS and Clinical Report delivery system.• Supporting software deployment in a server platform.• Assisting and coordinating with the team to carry out complex works such as deployments.• Documenting the issues very clearly in Team Collaboration Software.• Maintaining a good record by resolving most of the tickets through initial investigations.• Escalating complex issues to the Development team after proper investigation. Technical expertise:• Case registry/ Ticketing System – NetSuite, Freshdesk and Zendesk• Team Collaboration Software – JIRA and Confluence.• Documentation tool - MS Office 2003/2007/2010.• Email system – Outlook.• Remote control software - VNC, Logme in and Teamviewer.• Command Shell operation – Unix and Linux.• Report Designer – Jasper Ireport.• Windows Server – Windows server 2003/2008, Windows Server 2008 R2, Windows Server 2012.• Workstation OS - Windows 95/98/2000/NT/XP/Vista/7/8/10, MAC OS 10.6/7.• Network troubleshooting in Linux and Windows platform.

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  Hybrid Electronics Australia

  • Electronics Engineer [ ANZSCO 233441 ]

    • Jan 2014 - Jun 2014

    Electronic Engineer | Hybrid Electronics Australia Pvt Ltd | Volunteer Hybrid Electronics Australia Pty. Ltd. manufactures custom made thick film hybrid microelectronic circuits. A thick film hybrid is an alternative to a Printed Circuit Board (PCB). Responsibilities:• Assisting line manager in troubleshooting engineering problems. • Handling maintenance and repairs to resolve manufacturing issues.• Estimating a design and component costs; using Altium to design PCB boards.• Updating Bill of Materials and Altium files after design modification and tested PCB board and product.• Reviewing an existing Production Process and presented findings to the top level management.• Drafting the Production Process for new manufacturing and diagnosing cost estimation packaging.• Preparing reports and business cases for implementation of new technologies, methods and tools.• PCB design using Altium software.