Experience

• 

  CityJet

  • Ireland
  • Airlines and Aviation
  • 700 & Above Employee

  • Standard Emergency Procedures (SEP) Instructor and Examiner

    • Apr 2019 - Jul 2020

    ● Delivered classroom-based and practical training, including undertaking aircraft visits, swimming pool, slide, and fire training● Undertook assessment of learners to ensure all standards where met, distributed certification to all those who met minimum standards ● Supported with the development of the OMB

  • Dangerous Goods (DG) Instructor & Examiner (DGR Category 6, as per IATA and ICAO regulations)

    • Feb 2018 - Jul 2020

    ● Worked collaboratively with colleagues to develop the Initial and Conversion DG Trainings ● Designed and delivered DG training (Cat. 10 & 11), adapted lessons to suit the audience● Ensured that all DG training were updated and fit for purpose by playing a key role in regular meetings

  • Dublin Airport Authority (DAA) Airside Awareness Trainer (ATN 113) within CityJet structure

    • Apr 2014 - Jul 2020

    ● Led the delivery of the initial and recurrent Airside Awareness Training in accordance with the DAA Training Programme● Development of the Electronic Testing Platform for evaluation of the trainees● Promoted compliance by updating the DAA training department on the examination results

  • Aviation Security Training Organisation (ASTO) Chief Instructor and Examiner

    • Apr 2014 - Jul 2020

    ● Secured approvement from the Irish Aviation Authority (IAA) in accordance with NCASP, with assigned CIN number● Tasked upon commencement to develop and oversee the delivery BSAT, CCTO Module 7 – General Aspects in Aviation Security, Conversion Training, Recurrent Trainings, AvSec Instructor Training, and certification of all operational staff● Developed and managed a high-performing team of Aviation Security (AvSec) Instructors, continuously raised the bar and managed performance using best performance tools● Worked collaboratively with the Head of Security and the Deputy Head of Security to create and embed the Company Security Manual and ASTO Manual (both being later approved by the IAA● Designed, delivered and evaluated learning and development activities in line with identified development needs, designed bespoke training based on individual learning needs● Led on the quality systems and process for reviewing and updating of all learning and development activity, ensuring that activity was industry-focused and supported the achievement of companywide targets and objectives, such as best practice and maximum cost-effectiveness for security training. ● Analysed and acted on information to proactively manage agreed targets, standards, training activity reports and action plans for all learning and development activity● Maintained systems and processes to continually monitor standards, whilst ensuring that all regulatory requirements in relation to Security training were met and that each trainee achieved the required standard● Conducted AvSec Instructors annual and random assessments and quality checks on training ● Promoted operational efficiency by liaising with Head of Training and Head of Security to ensure a sufficient number of instructors were available

  • Crew Resource Management Instructor (CRM)

    • Apr 2014 - Jul 2020

    ● Accountable for the training and direct management of Cabin Crew CRM Instructors, conducted staff 1-2-1s and appraisals, implementing performance improvement plans to enhance staff productivity and efficiency● Regularly analysed workload and team productivity to plan resources to ensure efficient delivery of the Initial, Conversion and Recurrent courses in accordance with EASA Requirements● Supported the development and delivery of specific training programmes to meet the requirements of company and professional regulations ● Ensured all training provided value for money and was effective by undertaking surveys with learners ● Continuously updated and adapted training materials to incorporate changes in policies and procedures

  • Line Trainer & Line Checker

    • Jun 2012 - Jul 2020

    ● Responsible for practical training of the new Cabin Crew and Cabin Supervisors (Avro Rj85, CRJ-900, SSJ 100), maximised productivity through ongoing performance monitoring and review, which included conducting annual, initial, and random line checks● Continuous monitoring of standards to ensure that all company’s legislation were met

  • Cabin Crew

    • Mar 2008 - Jul 2020

    • Coordinating staff and assigning specific tasks• Supervising the team of Cabin Crew, ensuring a collectively high level of customer service• Ensuring staff follow administrative policies and compliance regulations by closely managing daily operations• Conducting complete and accurate audits of aircraft following cleaning and sanitation procedures• Managing stock levels, ensuring enough food, drink, and equipment on board to meet customer demand• Taking the lead for any escalating issues, being the highest port of call for customer complaints onboard• Ensuring the company are represented by the team in a professional, helpful, and proactive way in order to provide the best possible in-flight experience

  • Cabin Crew & Cabin Supervisor

    • Mar 2008 - Jul 2020

    • Planning and coordinating staff schedules and assigning specific tasks• Supervising the team of Cabin Crew, ensuring a collectively high level of customer service• Ensuring staff follow administrative policies and compliance regulations by closely managing daily operations• Conducting complete and accurate audits of aircraft following cleaning and sanitation procedures• Managing stock levels, ensuring enough food, drink, and equipment on board to meet customer demand• Taking the lead for any escalating issues, being the highest port of call for customer complaints onboard• Ensuring the company are represented by the team in a professional, helpful, and proactive way in order to provide the best possible in-flight experience

• 

  Ryanair

  • Ireland
  • Airlines and Aviation
  • 700 & Above Employee

  • Cabin Crew Supervisor

    • Aug 2007 - Mar 2008

    • Supervising the team of Cabin Crew, ensuring a collectively high level of customer service• Ensuring staff follow administrative policies and compliance regulations by closely managing daily operations• Conducting complete and accurate audits of aircraft following cleaning and sanitation procedures• Managing stock levels, ensuring enough food, drink, and equipment on board to meet customer demand• Taking the lead for any escalating issues, being the highest port of call for customer complaints onboard

  • Cabin Crew

    • Feb 2006 - Jul 2007

    • Taking part in pre-flight briefings about the flight, the passengers and the schedule• Providing excellent customer service throughout from boarding to disembarking the aircraft• Performing pre-flight checks to ensure that security equipment is working properly and that the plane is stocked with enough food for the flight• Ensuring all items of luggage and luggage are stowed safely• Making sure that passengers are aware of safety procedures and demonstrating how to use emergency equipment, ensuring that passengers follow safety procedures in an emergency• Serving food and beverages to passengers and answering questions and queries about menu items• Being readily available to answer passengers' questions and providing solutions to issues when they arose during flights• Reassuring passengers during unavoidable issues such as delays, acting in a calming and personable yet assertive manner• Making announcements on behalf of the captain and Performing first aid if necessary.• Completing flight reports after the journey and restocking the cabin with all necessary supplies, including safety guides, air sickness bags and cleaning products after every flight

• 

  Greene King

  • London, United Kingdom

  • Bartender

    • Oct 2005 - Feb 2006
    • London, United Kingdom

    The Monument and The Old Tea Warehouse are traditional British pubs based in Central London. As Bartender and Waiter, my role included:• Providing an efficient and personable service, accurately taking orders and sending to the kitchen in a timely fashion• Checking back with customers to ensure they are satisfied and taking action to correct any problems• Maintaining a detailed understanding of the menu in order to provide customers with knowledgeable advice on menu choices• Maintaining bar stocks and replenishing daily as necessary

• 

  Disneyland Paris

  • Paris Area, France

  • Actor & Animator & Accompagnateur & Float Driver

    • Apr 2004 - Oct 2005
    • Paris Area, France

    As an Actor and Animator, my responsibilities included:• Collaborating with other cast members to execute seamless performances• Acted as actor and animator for live Disney theatres and parades shows to entertain audiences• Rehearsed and performed in different plays each season