Experience

• 

  Art Dickinson Coaching

  • Remote

  • Professional Coach, iPEC Certified

    • 2017 - Present
    • Remote

    • Conducts life coaching sessions with clients all over the country via phone, video conference or in-person• Adept at handling sensitive information, and ensuring privacy and confidentiality of client materials and experiences are maintained at all times• Provides clients with coaching that assists in identifying goals and facing obstacles, and provides the foundation to fulfill goals and enrich their lives• Utilizes pointed questioning in the intake process to identify issues and strategically develop protocol• Manages coaching business as sole proprietor• Develops marketing materials including a website, social mediaaccounts and print

• 

  Health Care Service Corporation // Blue Cross Blue Shield of Texas

  • Richardson, Texas, United States

  • HR Service Center Representative

    • May 2021 - Sep 2021
    • Richardson, Texas, United States

    •Responsible for providing timely and accurate service to customers (primarily active employees)•Assisted in processing various HR documents, e.g. benefit, salary, and status changes•Provided information on a wide range of Human Resources programs and services via phone and web•Accurately routed more complex issues and sensitive inquiries to the appropriate area for resolution including, but not limited to, Benefits, Leaves of Absence, Payroll, HR Policy, Training, Work Life Programs, etc.

• 

  Health Care Service Corporation // Blue Cross Blue Shield of TX

  • Richardson, Texas, United States

  • Customer Advocate

    • Mar 2020 - Apr 2021
    • Richardson, Texas, United States

    • Responsible for responding to telephone and/or written inquiries, working independently and consistently meeting customer needs• Received, researched, and processed information from member or provider to determine needs/wants and ensure customer questions were addressed• Read and interpreted contract language, gathered appropriate documents, and utilized applicable terminal screens including on-line documentation, intranet and internet navigation• Provided appropriate amount of information in a timely manner and confirmed customer understood information• Complied with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies

• 

  Freelance

  • Los Angeles // Dallas

  • Production Assistant

    • May 2016 - Feb 2020
    • Los Angeles // Dallas

    • Provided support for producers, crew members and talent on sets of television, movie and commercial productions as well as commercial photo shoots• Worked on the set of the The Voice (NBC), various Netflix shows, and celebrity photo shoots with clients including but not limited to Vogue, Estée Lauder, Lucky Brand and TOMS Shoes• Ability to work across functional areas with high level leaders and individuals at all levels of the production hierarchy• Anticipated the operational needs of producer, client and crew while exceeding expectations• Acted as communication liaison between various teams

• 

  Freelance

  • Los Angeles, California, United States

  • Personal Trainer, NASM Certified

    • Dec 2015 - Jan 2018
    • Los Angeles, California, United States

    • Conducted assessments to identify individual client needs• Created personalized exercise programs for both athletic andrehabilitation clients• Upheld National Academy of Sports Medicine standards• Familiar with anatomy and medical terminology