Experience

• 

  Finance Now Ltd

  • Auckland, New Zealand

  • Lending Specialist

    • Feb 2022 - Present
    • Auckland, New Zealand

    - To review conditionally approved and referred applications for Consumer goods and Purple visa credit card and make decisions or recommendations as per delegated lending authorities and within agreed service levels.- To process and assess customer applications through the consumer finance channel known as QIK.- To meet agreed service levels stipulated by the business in relation to speed of delivery and quality.- To process cancellation and partial refunds on credit accounts if required.- To review credit limit increase request for Purple visa credit card via company-based systemFINNOW.- To provide telephone support to the dealers and consumers.- To provide feedback to retailers and/or customers of credit decision.

• 

  humm group

  • Australia
  • Financial Services
  • 400 - 500 Employee

  • Consumer Lending Assessor

    • Nov 2021 - Feb 2022

    - Finalize lending decisions for both new applications and existing customers limit increase applications.- Process financial transactions such as refunds, reversals, and journals to ensure customers’ and our retail partner accounts reflect what’s been promised or what is required.- Analyze credit details, think quickly, find solutions, and make quick and effective approval decisions.- Collating and preparing submissions with recommendations to management for over discretionary lending amounts.- Providing accurate information services to customers.- Loading and maintaining accurate client data and records.- Supporting other Lending Consultants and the department with other administrative tasks.

  • Credit Collections Representative

    • Sep 2018 - Nov 2021

    - Performing credit/debit related adjustments in Oracle.- Offering Financial Hardship assistance to customers in need.- Help customers understand their credit score.- Using investigation and collection skills to locate customers successfully.- Making decisions that results in effective outcomes on accounts.- Conducting ad hoc tasks as required to support collections and risk management.- Improving customer/portfolio trends and processes.- Maintaining a high level of personal achievement against productivity and quality indicators.- Identifying the root cause of a customer's issue and offering repayment solutions thatrehabilitate the customer and minimize on going risk.- Use available tools such as variations & hardship arrangements where appropriate.- Prepare and provide reporting to the management of recoveries.- Maintain compliance consistently with regulatory requirements, applicable legislation,company policies and procedures.

• 

  illion

  • Auckland, New Zealand

  • Collections Officer

    • Sep 2016 - Jul 2018
    • Auckland, New Zealand

    - Arrange for debt repayment or calculate and establish repayment schedules, based oncustomers' financial situations.- Working on different portfolios such as ASB, Q CARD & B2B clients.- Locate and notify customers of delinquent accounts by telephone to solicit payment.- Advise customers of necessary actions and strategies for debt repayment.- Advise customers of legal consequences (including credit listing) due to unpaid debts.- Providing coaching to new team members.- Loading new debt loads for the Finance and B2B clients.- Record information about financial status of customers and status of collection efforts.- Perform various administrative functions for assigned accounts, such as recording addresschanges, file notes, payment arrangements, bank account / credit card details for automaticpayments etc.- Receive and process payment information.- Maintain compliance consistently with regulatory requirements, applicable legislation,company policies and procedures.

• 

  AIC Immigration Consultancy

  • Auckland, New Zealand

  • Office Manager

    • Apr 2015 - Sep 2016
    • Auckland, New Zealand

    - Filling online Expression of Interest (EOIs)- Creating online applications on Real Me for different visas such as Work, Student andPartnership.- Contacting clients on the arrival of Invitation to Apply (ITAs) and asking for relevantdocuments.- Getting required documents attested by Justice of Peace.- Coordinating with Language translators to get documents translated into English language.- Liaising with Immigration Advisor and reverting to client’s queries over phone or email.- Maintaining and organizing both physical & digitized records for client’s application.- Experience in using Outlook, Real Me & CRM’s.- Raising invoices and following up with the clients for payment.- Reconciling bank transactions with the payments made.- Updating and maintaining the office stock record and placing order if required.