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Experience

  • SmartQ
    • India
    • Demand Manager
      • Sep 2022 - Present
      • India

    • India
    • Retail
    • 200 - 300 Employee
    • Corporate Sales Manager
      • Sep 2018 - Oct 2022

    • Restaurants Manager
      • Dec 2016 - Sep 2018

    • Restaurant Manager
      • Jun 2015 - Nov 2016
      • Bangalore

      Brand development, web site traffic growth and advertising revenue. Developing brand strategy and statistics systems.Strategic Consulting, including business plan & sales strategy development.Drafting efficient &privacy policies and structuring commercial transactions.

    • Asst Manager
      • Aug 2013 - Aug 2015
      • bangalore

      Handling a team of executive& associates,Briefing &debriefing,Evaluating guest needs to ensure prompt,accurate& personalized service provided,Identifying & acknowledging the guest needs,Customer feed back survey,Ensuring brand std, Continuous improvement & innovate in product & service and working with the budget &targets ,Performance appraisal and ensuring smooth flow of operations

    • OUTLET EXECUTIVE
      • Mar 2005 - Jun 2013
      • Bangalore

      Handling a team of 2 Jr. Executives and 23 Associates Responsible for The Day to Day 24 Hours Coffee shop operations, reporting to the F & B Manager Brief the staff about the happenings of the hotels Performance Appraisal of the team Meeting long staying guest to find ways to make their stay memorable Evaluating Guest needs with efficient co-ordination from the front office and getting them ready prior to arrival of the guest To ensure prompt, accurate and personalized service to all guests  Identifying the guest’s arrival and acknowledging their likes and dislikes, based on preference slips Analyzing on Customer feedback Survey and maintaining the report for the same. Ensure brand standards are met in the most cost effective manner Maintain appearance and cleanliness of all food and beverage equipment, facilities and associates Continuously improve and innovate upon product and services Forecasting the Budget set by the Management by proper co-ordination

    • Taj Westend
      • May 2004 - Feb 2005

      Butler

Education

  • 2000 - 2004
    Christ College - Bangalore
    Bachelor degree of Hotel Managment, Hotel Managment
  • Seventh Day Adventist bangalore

Suggested Services

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Industry Focus. “Hospitality”

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