Experience

• 

  Ryan Directional Services

  • Houston, Texas Area

  • MWD Field Engineer

    • Apr 2013 - Present
    • Houston, Texas Area

    • Assist with development of detailed product specifications.• Provide oversight during subsystem design reviews and provide recommendations for design improvement at systems level when necessary. • Provide technical expertise and knowledge in testing methods, pass/fail criteria.• Develop test plans for verification of system features & performance.• Execution of test plans internally and through 3rd party vendors.• Design and maintain test fixtures.• Manage the development of testing software to meet specific feature objectives.• Provide technical support to field engineers & operations on system operation and know failure modes.• Assist engineers & technologists in methodologies related to systems design & testing.

• 

  Avalon Massage & Bodyworks

  • 5000 Westheimer Suite 602

  • General Manager

    • Jul 2009 - 2013
    • 5000 Westheimer Suite 602

    Implemented new sales processes and procedures.Maintain high profile client, and contract, confidentiality.Implemented leadership while training, and guiding all new front desk staff to become proficient and effective.Set and exceeded all sales goals.Redefined companies structure to best accommodate growth flexibility.

• 

  Cbeyond

  • United States
  • IT Services and IT Consulting
  • 200 - 300 Employee

  • Project Manager/Service Coordinator

    • Jul 2009 - Sep 2010

    Project management and maintained the order throughout implementation lifecycle and provide ongoing status to sales and customer.Responsible for accepting all orders and verifying accuracy and completeness, providing technical support as needed.Project management and preservation of the order throughout implementation lifecycle, and provide ongoing status to sales and customer.Worked closely with Provisioner and Field Technician to ensure smooth installation, and activation.Initiated and managed escalations throughout the external RBOC, and internal departments.Coordinated activation of services with customer and vendor, as well as, internal departments while ensuring customer expectations are set accordingly throughout the order lifecycle.

  • Outside Sales Rep

    • Feb 2009 - Jul 2009

    Met and exceeded monthly revenue and sales quotas.Present and sell communication services and applications to small business customers generating new sales revenue.Work with Branch Management Team, Customer Service and Operations to ensure customer satisfaction, as needed.Increase sales funnel by cold calling, tele-marketing, lead groups, chamber meetings, agents, etc.Work with the back office to ensure customer paperwork is complete and clean so the order flow process runs smoothly, and the customer is installed in a timely manner.

• 

  United States Marine Corps

  • MCAS Miramar, Ca 92145

  • Satellite/SHF Communications Operator Team Leader

    • Nov 2003 - Nov 2008
    • MCAS Miramar, Ca 92145

    Managing the workload of 25 multimillion dollar Government Satellite/SHF Radio Terminals. Supervised 18 lower level personnel; providing training, task prioritization, delegation, and maintenance documentation.Deployed three times in support of Operation Iraqi Freedom, maintaining multiple vital communication links that provided communications to all subordinate bases.Awarded Marine Corps Naval Achievement Medal for superior performance of duties. Screened daily maintenance reports containing the terminals discrepancies and the status of ordered parts.Read schematic diagrams, shop sketches, and blue prints.Performing Satellite/SHF related tasks such as troubleshooting links to distant sites. Incorporated changes and modifications to terminals while insuring safe and accurate troubleshooting procedures.