Bio
Experience
-
-
Director of Growth and Customer Experience
-
Feb 2024 - Feb 2025
Objective: Lead growth and customer experience strategies to drive acquisition, retention, and revenue growth in the SMB by optimizing touchpoints, leveraging data insights, and scaling omnichannel models for sustainable business impact.
Key Achievements:
- Scaled acquisition campaigns, resulting in a 44% growth in new customers and 36% reduction in acquisition costs.
- Boosted revenue by $25M by optimizing the customer lifecycle and introducing new upselling and cross-selling initiatives. -
-
-
-
Marketing Director
-
Mar 2022 - Jan 2024
Objective: Maximize sales outcomes through marketing, go-to-market strategies, commercial expansion, and digital initiative optimization. Led and executed strategic marketing initiatives, including demand generation, brand positioning.
Key Achievements:
- Increased annual sales volume by 194% ($13.2M) through targeted demand generation and digital lead management programs.
- Boosted the sales opportunity pipeline by $28.1M while improving internal deal conversion rates from 29% to 42%. -
-
-
-
Marketing & Business Development Manager
-
May 2020 - Mar 2022
Objective: Led strategic initiatives to drive market share growth, expand direct and indirect sales, and optimize product mix and coverage across all product lines. Focused B2B marketing, product, and distribution strategies.
Key Achievements:
- Increased business pipeline by $5.3M through strategic alliances and co-marketing demand generation programs.
- Improved purchase intent by +25 points within 3 months in the channel ecosystem through incentives and branding programs. -
-
-
-
BPS Marketing Manager
-
May 2017 - May 2020
Objetivo: Lead marketing strategies for the corporate and end-consumer computing segment, driving direct and indirect sales growth in B2B, B2C and as-a-service (aaS) markets.
Key Achievements:
- Created $19.5M in business pipeline with demand generation programs, reducing the decision cycle by 25%.
- Boosted direct sales preference by 74% and accelerated indirect sales by 50% through loyalty programs and channel training. -
-
-
-
Head of Marketing - LATAM
-
Apr 2016 - Apr 2017
Objective: Lead corporate marketing strategy execution across LATAM, driving growth and Brand positioning for B2B and B2C segments in key markets.
Key Achievements:
- Developed the “Wonder Photo Shop” concept, successfully replicated globally (NY, Tokyo, Barcelona, Shanghai).
- Designed and executed the LATAM 2016-2019 strategic plan, achieving a 19% boost in market share with five new sales channels. -
-
-
-
Project and Marketing Manager
-
May 2013 - Apr 2016
Objective: Led strategic B2B and B2C marketing initiatives across Colombia, Ecuador, and Peru, driving commercial performance, brand positioning, and customer loyalty.
Key Achievements:
- Delivered a 25% increase in sales volume within a single quarter by implementing high-impact incentive programs, including HP Blue Carpet and Toshiba Partner Plus.
- Designed and executed 12 loyalty programs, activating over 2,500 vendors and boosting channel engagement. -
-
Education
-
2014 - 2016The Wharton School - University of Pennsylvania
International Master’s Degree, Marketing Management -
2007 - 2011Universidad Del Rosario
Bachelor’s Degree, International Business Management
Services
Industry Focus. Add an industry
Need a custom project? We'll create a solution designed specifically for your project.
References
Highlights
Social Profiles
Community