Experience

• 

  NLB Banka Sarajevo

  • Bosnia and Herzegovina
  • Banking
  • 100 - 200 Employee

  • Executive director / Head of Retail Sales

    • Jan 2024 - Present

  • Management board assistant for Retail

    • Jul 2023 - Jan 2024

• 

  UniCredit Bank Bosna i Hercegovina

  • Bosnia and Herzegovina
  • Banking
  • 300 - 400 Employee

  • Director of Customer value management

    • Nov 2022 - Jun 2023

    - CRM and client management- Commercial strategy- Commercial planning, budgeting and reporting

  • Director of Retail Product development and management

    • Dec 2020 - Nov 2022

    - Loan product development- Card business development - issuing/acquiring- Account and saving products- Bancassurance

  • Regional Manager

    • Feb 2020 - Dec 2020

    Regional manager in Retail, Sarajevo region, responsible for Micro business and individual clients.

  • Branch Manager

    • Mar 2018 - Feb 2020

    Sarajevo region branch

  • Credit product development specialist

    • Nov 2014 - Feb 2018

  • Project manager

    • Sep 2011 - Nov 2014

    Scope of business:- Management of project/affiliated business changes through planning, organization and implementation of all project phases within set deadlines, budget and standards of quality - Supervision of progress and realization of set objectives for projects and taking activities in order to realize targeted quality and risk reduction - Providing administrative support in project management and drafting of reports - Monitoring and supervision as well as informing on realization of business and financial plans from business domain

  • Internal help desk specialist

    • Oct 2009 - Sep 2011

    Scope of business:- Centralised support for inquiries relating to system malfunctioning, work with active applications within IT environment as well as organisation-related inquiries,- Defining of communication models in the field of application functioning trouble-shooting - Operative support to internal clients (help-desk) in application using, procedure availability and user instructions,- Problem identification and analysing relating to internal client activities, as well as initiating of business processes improvement and by-laws upgrading.

  • Loan administration clerk

    • Mar 2008 - Sep 2009