Experience

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  Real Genius

  • Athens, GA

  • Mortgage Loan Coordinator at Real Genius Mortgage

    • Jun 2014 - Jul 2022
    • Athens, GA

    Working with a dynamic, highly successful team of mortgage professionals, I ensure that all information and documentation are present within the loan. My responsibilities are to ensure that all buyer information is submitted into the Encompass system accurately and submitting the file to the Processing Department in a timely manner, so that the Loan Processor can retrieve the files in queue, there they are able to retrieve request and receive loan approval conditions.  Prepare request for ordering appraisals, Title, HOI, Verification of Employment and or other documents as per loan program. Order FHA/VA case numbers and CAIVRS among other necessary documents. Complete all new loan setups with 24 hours or less of receipt of completed application. Knowledge of Encompass & Virpack system. Obtain updated documents as requested by processing. Detailed Oriented, ability to multitask, manage and meet tight deadlines under pressure & time restraints. Adhere specifically to all corporate policies and procedures. Also adheres to all Federal and State regulations and laws. Assist Loan Officers with verbal translation with Hispanic clients. Advanced knowledge of MS Word / Excel / Outlook / PowerPoint and Teams Proven presentation and facilitation skills Ability to effectively communicate throughout all levels of management and Consumer Direct / First Bank Mortgage employees. Creative ability, excellent organizational and planning skills Apply active listening skills to accurately understand, record, and act on internal and external client verbal communication. Provide excellent customer service to clients, co-workers, and vendors. Meet deadlines while working under stressful environment Verbally communicate clear and concise messages to internal/external clients, co-workers, and vendors. Using written format, effectively communicate clear and concise messages to clients, co-workers, and vendors.

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  FBC Mortgage, LLC

  • Orlando, Florida, United States

  • Mortgage Loan Coordinator

    • Jun 2007 - Jun 2014
    • Orlando, Florida, United States

     Order appraisals, Title, HOI, verification of employment, rental, pensions, verification of bank accounts, ordering FHA/VA case numbers and CAIVRS among other necessary documents; act as Liaison between vendor, Loan Officers and Processors. Complete all new loan setups with 24 hours or less of receipt of completed application. Knowledge of Encompass & Virpack system. Complete final verbal verification of employment as requested by processing. Detailed Oriented, ability to multitask, manage and meet tight deadlines under pressure & time restraints. As a Corporate Trainer I improve the productivity levels and equip employees with the necessary knowledge to quickly adapt to internal and external business climate changes. The primary function is the effective development, coordination and presentation of training and development programs for all employees throughout various phases of Loan Opening procedures.  Adhere specifically to all corporate policies and procedures. Also adheres to all Federal and State regulations and laws. Advanced knowledge of MS Word / Excel / Outlook / PowerPoint  Proven presentation and facilitation skills Ability to effectively communicate throughout all levels of management and FBC Mortgage employees. Creative ability, excellent organizational and planning skills Ability to lead by example and foster mentoring relationships Apply active listening skills to accurately understand, record, and act on internal and external client verbal communication. Provide excellent customer service to clients, co-workers, and vendors. Meet deadlines while working under stressful environment Apply organizational skills towards managing assigned tasks, projects, assignments, and team members. Verbally communicate clear and concise messages to internal/external clients, co-workers, and vendors. Using written format, effectively communicate clear and concise messages to clients, co-workers, and vendors.

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  Vacation Ventures LLC.

  • Orlando, Florida Area

  • Executive Assistant /Event Coordinator

    • 2004 - Jun 2007
    • Orlando, Florida Area

    Company selling Time Share travel promotions creating unique incentives for businesses.Responsible for all administrative duties for the Sales and Marketing Department. Personal Executive Assistant to the Vice PresidentDuties included creating and developing Excel Spread Sheets for tracking clients, creating databases, organizing and managing Outlook contacts and day to day client relations.Organizing and Executing events in the Orlando Convention Center

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  Yum! Brands

  • Puerto Rico, Ohio, Florida

  • Assistant Store Manager - Taco Bell

    • Jul 1988 - Jul 2004
    • Puerto Rico, Ohio, Florida

    • Manage restaurant operations in a fast-paced environment by demonstrating a calm attitude during periods of high volume or unusual events. • Ability to manage multiple situations simultaneously and manages smooth transitions to keep restaurant operating to standard and to set a positive example for the restaurant team by maintaining good energy and positive image to guests and staff during the shift. • Ability to displays a "customer comes first" attitude by setting standard for service expectations by reviewing every aspect of the guest's experience from start to finish.• Conducts daily line checks for food quality freshness and standards at the beginning and ending of each shift.• Promote safety awareness by keeping a clean and sanitary environment throughout the restaurant.• Make adjustments to staffing schedule as needed to achieve labor goals without sacrificing service to the guess.• Plan, identify, communicate and prioritize workload by delegating appropriate responsibilities to ensure smooth flow of operations.• Positively provide coaching and direction to the team to achieve quality of service in all areas of the restaurant.• Review store environment to identify problems, concerns, and opportunities by utilizing operational tools that include uses of opening and closing checklists at each shift, automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.• Strong operational, organizational, planning and interpersonal skills in a customer service environment• Strong problem-solving skills by anticipating and identifying problems and initiating appropriate corrective action• Support and work well with all members of the management team• Strong leadership skills, with the ability to cross train and develop staff to provide opportunities for growth and advancement. • Demonstrates skill and care when orienting, training and coaching new members of the team