Experience

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  Uber / Lyft

  • San Diego, California, United States

  • Rideshare Partner

    • Jul 2014 - Mar 2023
    • San Diego, California, United States

    Transported customers safely to their desired destinations. Maintained vehicle in excellentworking condition, as well as clean and inviting for passengers. Maintained neat andclean personal appearance. Provided excellent customer service: safe, efficient andwelcoming ride.● Current Uber rating 4.98, Lyft rating 5.00● Provided more than 10,000 trips for Lyft and more than 14,000 trips for Uber inthe span of eight years.

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  Verimatrix

  • San Diego, California, United States

  • Technical Support Associate

    • Mar 2019 - Mar 2020
    • San Diego, California, United States

    Built and delivered software installers and licenses for Verimatrix` products via Salesforce, under established deadlines. Created and modified customer FTP accounts and directories using SSH and Linux command line. Used Zendesk to track requests and issues. Coordinated with colleagues, managers and customers to clarify requests and obtain necessary approvals to deliver software and licenses. Took the initiative to make suggestions for improvement of processes. Generated Knowledge Base articles for internal use.

• 

  TP-Link USA Corp.

  • Fontana, California, United States

  • Customer Service Representative

    • Oct 2015 - Oct 2017
    • Fontana, California, United States

    Handled incoming technical support calls for TP-LINK customers and provided technicalassistance to end users on hardware for presales questions, installation,troubleshooting and RMA cases. Handled, documented and escalated incoming calls,per company protocol.

• 

  Southern California Edison

  • IT Specialist I

    • 2008 - 2014

    Provided technical support for NetComm hotline. Programmed remote wireless radios via Unix interface (IDT). Contributed to team effort troubleshooting and resolving radio network crashes. Processed new project location requests. Maintained trouble ticket tracking and reporting. • Recognized for being part of only NetComm team that achieved zero dropped calls in one year. • Contributed to team effort to upgrade radio network’s firmware, meeting government requirement to include encryption. • Performed weekly asset management and data cleanup of NetComm database (NCMM), providing up-to-date data on radio connectivity status.• Mentored employees new to NetComm on protocols and radio operation, improving accuracy and network reliability.