Experience

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  Go2

  • Philadelphia, Pennsylvania, United States

  • Engagement Manager

    • Oct 2021 - Mar 2024
    • Philadelphia, Pennsylvania, United States

    - Coordinated a team of 25 virtual assistants at Go2, strategically supporting C-level executives, business owners, and entrepreneurs from various industries. Managed day-to-day operations to ensure seamless collaboration and deliver exceptional service to clients.- Cultivated and nurtured strong relationships with both clients and virtual assistants, emphasizing trust and collaboration. Proactively identified opportunities for improvement and growth, providing coaching and support to achieve collective goals and enhance overall performance.- Played a pivotal role in driving operational excellence and fostering a culture of innovation. Collaborated closely with senior leadership to develop and implement strategies for improving efficiency and productivity within the organization, contributing to its overall success.

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  Lexmark International, Inc.

  • Cebu City

  • Consulting Analyst

    • Jun 2016 - Nov 2021
    • Cebu City

    - Led a team of 10 business analysts to ensure adherence to project timelines and key performance indicators (KPIs), while communicating business requirements effectively.- Utilized a comprehensive suite of tools including DCAT, Excel, Visio, PowerPoint, and Power BI to analyze data and produce detailed current state maps, enabling informed decision-making for optimizing clients' printing environments.- Collaborated closely with business consultants and account managers throughout the implementation process, developing future state designs, business cases, and facilitating customer meetings to ensure seamless integration and alignment with client objectives.

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  University of San Carlos

  • Philippines
  • Education Administration Programs
  • 700 & Above Employee

  • College Instructor

    • Jun 2012 - Oct 2016

    - Delivered comprehensive instruction in Principles of Economics, Microeconomics, and Macroeconomics across diverse colleges, fostering an engaging and effective learning environment for students.- Managed On-the-Job Training programs efficiently as the OJT coordinator for the Department of Economics, ensuring a seamless experience for both students and partner organizations.- Actively engaged as a faculty member in the research arm of the School of Business and Economics, contributing substantively to various studies within the department.

  • Research Assistant

    • Apr 2015 - Mar 2016

    Data consolidation for the Cebu Almanac Project. As the head of the Economy section, I was tasked to collect historical Economic data of Cebu Province.

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  University of San Carlos

  • Cebu, Philippines

  • Research Assistant

    • Jan 2013 - Mar 2014
    • Cebu, Philippines

    Worked under the USC CHEd-Philippine Higher Education Research Network as a research assistant in the data enumeration of Dr. Elizabeth Remedio's research: Economic Development Study (Woodfuel Survey in Cebu City). We visited different households and woodfuel farmers to gather more in depth insights on the developments in the production of the aforementioned commodity in a span of over 20 years.

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  Cebu Doctors University

  • Mandaue, Cebu

  • College Instructor

    • Nov 2012 - Mar 2013
    • Mandaue, Cebu

    Teaching students in the medical field and other related courses the basic principles of Economics as part of their curriculum by marrying the concept to their specific majors. This is a simultaneous employment with the University of San Carlos.

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  Gaisano Malls

  • Hi-Way Tabunok, Talisay City, Cebu 6045

  • Corporate Marketing Officer

    • Nov 2011 - Jun 2012
    • Hi-Way Tabunok, Talisay City, Cebu 6045

    - Analyzed market behavior in Mandaue City and Talamban, Cebu as Corporate Marketing Officer for Gaisano Grand Group, devising effective marketing strategies to promote store openings and enhance brand visibility.- Gained insight into mall operations across 17 Gaisano Grand Malls through marketing activities, acquiring a comprehensive understanding of retail management practices and customer engagement strategies.- Spearheaded seasonal visual display setups, store dress-ups, and item promotions across all branches, optimizing customer experiences and driving sales by strategically addressing slow-moving inventory, while also demonstrating adeptness in interpersonal communication essential for successful event execution.

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  ePerformax Contact Centers & BPO

  • Subject Matter Expert

    • Aug 2010 - Aug 2011

    - Played a pivotal role as a Subject Matter Expert (SME) at ePerformax Contact Centers & BPO, guiding agents in adopting new tools such as Unify (Siebel-based) and ensuring their effective utilization, demonstrating leadership and expertise in tool adoption processes.- Contributed to enhancing client service levels by conducting strategic consultancy and data analysis, gathering and interpreting production data to identify areas for improvement in account operations, showcasing strong analytical skills and strategic thinking.- Assisted in the development of job aids aimed at enhancing officer and CSR performance, streamlining agents' contact flow through the creation of guides for tool navigation, call handling, and member assistance, demonstrating a commitment to efficiency and effectiveness in operations management.