Experience

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  Alliance Transport Logistics

  • Panama
  • Transportation, Logistics, Supply Chain and Storage
  • 100 - 200 Employee

  • Operations Manager

    • Mar 2022 - Present

    - Supervise 6 Departments (International, Miami, Ships Spares, Domestic, In House & PO Box).- Manage and mentor team members (40)- Responsible for planning, directing, or coordinating transportation, storage, or distribution activities in accordance with organizational policies and applicable government laws or regulations.- Plan and monitor inbound and outgoing deliveries.- In charge of the Operation Standard definition and implementation, negotiating with Agents, providers and all levels services providers. Research ideal shipping techniques, routing, and carriers.- Secure fidelity of the client applying efficient service.- Create and enforce policies and practices for logistics activities that focus on effectiveness sustainability, and efficiency.- Ensure customer and sales system data are current while adhering to quality control procedures.- Update and evaluate metrics to assess performance and implement enhancements (KPI's)- Work with other departments to incorporate logistics with company procedures and operations.- Effective decision-maker in high-pressure environments.- Strong in oral and written communications.- Guarantee correct development of Shipments for the most important accounts of the company.- Present reports to all leves for all the areas handled.- Present business cases for acquisitions projects, develop them with the Commercial Department.- Ensured quality control for the correct process of all business areas.

  • Customer Service & Special Accounts Senior Supervisor

    • Jan 2020 - Feb 2022

    • Supervise and continuous improvement of 8 persons (7 In House and 1 Key Account).• Ensured quality control with daily monitoring.• Obtain new business for 6 of the Top 10 accounts.• Design effective strategies that enhance the financial welfare of the organization. • Monitor performance, giving coaching to achieve staff improvements.• Effective decision-maker in high-pressure environments.• Develop procedures and new forms to increase efficiency.• Strong in oral and written communications.• Guarantee correct development of Shipments for the most important accounts of the company.• Provide forecast of Shipments from each account.

  • International Operations Supervisor

    • Apr 2017 - Dec 2019

    • Ensured quality control of customer service with daily monitoring and customer feedback.• Train and supervise 4 persons: 3 Operations Assistants and 1 delivery Agent.• Supervise Coordination’s of FCL, LCL and Air Shipments, from origin up to final destination.• Responsible for budget execution and planning of the Department.• Monitor performance, giving coaching to achieve staff improvements.• Coordinate all International Shipments all over the world with different Agents, all type of Transportation, including triangular shipments.

  • Customer and Operations Coordinator

    • Jul 2015 - Mar 2017

    • Manage Shipments both Domestic and International. • Trained and instructed 3 coordinators and supported units on logistics procedures. • Handle and follow-up the arriving cargo in Miami’s warehouse.• Coordinate Inlands and notify status of the cargo that arrived at the WH.• Coordination of the import of FCL, LCL and Air shipments from all over the world

  • Key Account Executive

    • Nov 2006 - Jun 2015

    • In charge of Imports & Exports of one of the most important accounts of the company. • Managed several projects while developing logistic operational and organizational concepts and briefed senior leaders on these concepts for decisions / recommendations.• Handle and follow-up all the Orders placed by the Procurement Department.• Keep the client advised with the options to handle all Imp / Exp.• Schedule the arrival dates of the orders.• Quote best shipment-ways (air & sea) for important orders and special equipment.• Verify with the Brokers all subjects in regards of Import Clearances. • Quote, coordinate and supervise transportation of the cargo to final disposition.

• 

  Airbox Express, S.A.

  • Panamá

  • Customer Service Supervisor

    • Nov 2005 - Oct 2006
    • Panamá

    • Supervise the personnel under my responsibility (6) and guard the fulfillment of the norms established for the attention of the clients to be able to guarantee efficiency levels.• Organize and establish norms of quality to offer a suitable supervision of the services that was being offered.• Quote air and maritime shipments; coordinate In Land & Pick Ups inside the USA.• To structure and propose strategies of quality for the attention of clients. • To assure and maintain a suitable coordination with the diverse departments to obtain a feedback adapted with our clients on the status of their merchandise.• Develop administrative functions such as: coordinate and supervise the activities of the customer service department, authorize special permissions, evaluate personnel.• Conducted an analysis of client that helped clarify our target market and direct our efforts more effectively.• Assisting with sales accounts and product promotions.