Experience

• 

  Orion Edutech Pvt. Ltd.

  • Kolkata, West Bengal, India

  • General Manager Human Resources

    • Sep 2017 - Present
    • Kolkata, West Bengal, India

    Currently in the role of a Country Head HR managing HR Operations, HR Shared Services, Payroll, Compensation and Benefit, Employee Relations, Talent Acquisition, Talent Development, PMS and Administration.

• 

  Concentrix Services India Pvt Ltd

  • Kolkata

  • Sr. Manager Talent Transformation Business Unit

    • Aug 2011 - Apr 2017
    • Kolkata

    Skills Acquired: Talent Acquisition. Talent management. Talent Development, Revenue Management, Vendor Management, Client Management, KPI Management, Leading diverse teams. Talent Acquisition budgets, Data interpretation and Mentoring & Learning facilitation. Competencies Developed:Strategy building. Business acumen. Teamwork & team building. Customer orientation. Driving results. Influencing capability. Communication. Ability to manage ambiguity and conflict and Adopting to Change Management.

• 

  IBM Global Business Process Services

  • Kolkata Area, India

  • Deputy Manager Operations

    • Oct 2007 - Jul 2011
    • Kolkata Area, India

    Responsibilities include: Hiring Manpower (Volume & Lateral), Team Managing both level 1 and 2, People Management, Escalations, Data Analysis (CTA, ICE, SL, Spike etc.), KPI Management, Recruitment, Manpower Calculation, P&L calculation etc.

• 

  Databazaar India

  • Kolkata Area, India

  • Assistant Manager Customer Care

    • Jul 2004 - Oct 2007
    • Kolkata Area, India

    Responsibilities include: Managing Team, Calling Handling, Handling Escalated Issues, Invoicing Purchases, Inventory Control, Customer Dealing, etc. Worldwide Purchasing (Bulk and Minute Purchasing), MIS generation, Resolution to Customer Support and Supply Chain Issues, Escalations, Contacting Vendors and Payouts, Vendor Management, Inventory control, Pricing, Shipping, Return Merchandise, KPI Management, People Management and Team Handling etc