Experience

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  The Hermitage, a Tribute Portfolio Hotel, Jakarta

  • Central Jakarta, Jakarta, Indonesia

  • Guest Service Agent & E-Butler

    • Oct 2022 - Jan 2023
    • Central Jakarta, Jakarta, Indonesia

    • Handling check in and check out• Handling VIP / Member Guest with mobile duty (E-Butler)• Provides information about hotel services to inhouse guests / outside guests.• Operated with Lightspeed System.• Prepare welcome amenities for VIP / Member Guest and deliver to their room with some notes.

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  Four Points by Sheraton

  • Bandung, West Java, Indonesia

  • Guest Service Center

    • Dec 2021 - May 2022
    • Bandung, West Java, Indonesia

    • Answers incoming calls.• Receives any messages and deliver to the guest / to other departments.• Provides information about hotel services to inhouse guests / outside guests.• Operated and occasionally make a new reservation with Lightspeed System.

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  Renaissance Bali Uluwatu Resort & Spa

  • Uluwatu, Bali, Indonesia

  • Recreation Specialist

    • Jul 2021 - Sep 2021
    • Uluwatu, Bali, Indonesia

    • Plan and organize assigned recreation activities in the areas of sports, aquatics, youth, seniors, instructional classes, or recreation programs, events, and activities.• Develop new programs and activities by researching trends, community requests, and evaluating community needs.• Promote Recreation Department programs; prepare class and schedule information with brochures and information boards at Resort.

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  Orchid Forest Cikole

  • Lembang, West Java, Indonesia

  • Customer Relations Specialist

    • Feb 2020 - Mar 2020
    • Lembang, West Java, Indonesia

    • Engage with customers in the recreation area• Handling customers ticket in the frontliner area

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  NuArt Sculpture Park

  • Bandung, West Java, Indonesia

  • Customer Relations Officer

    • Feb 2019 - Jun 2019
    • Bandung, West Java, Indonesia

    • Learn how to be a guide in a museum• Handling people / group as a museum guide • Handling activity in the NuArt theater • Engage with customers in the frontliner area

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  Sate Taichan "Goreng" Bandung

  • Bandung, West Java, Indonesia

  • Cashier

    • Nov 2017 - May 2018
    • Bandung, West Java, Indonesia

    • Welcoming customers upon entrance.• Giving a recommendation menu to customers.• Up selling products to customers.• Receiving, checking customers order with POS Zahir.• Handling transaction by cash and EDC machine.• Make a routine accountability report ever shift end and report to supervisor / outlet manager.

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  Grand Mercure Bandung Setiabudi

  • Bandung, West Java, Indonesia

  • Concierge

    • Jan 2016 - Jun 2016
    • Bandung, West Java, Indonesia

    • Welcoming guest upon entrance.• Acting as the point of reference for guests who need assistance or information.• Arrange events, excursions, transportation etc. upon request from hotel guests.• Luggage Up & Down.