Experience

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  KR Financial Services Ltd

  • Takapuna, Acukland, New Zealand

  • Personal Assistant

    • Sep 2018 - Present
    • Takapuna, Acukland, New Zealand

• 

  The Westhaven Cafe

  • 100 Beaumont Street, Auckland CBD

  • Cafe Manager

    • Oct 2011 - Sep 2018
    • 100 Beaumont Street, Auckland CBD

    Service not just server a cup of coffee or food. It's about how much you care about your customers and always listen to the feedback.

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  Esquires coffee house

  • Barista (PT)

    • Feb 2012 - Dec 2012

    customer service,cashier,barista,waitress, inventory control,weekly order,check/reply business mail and income statement

  • Barista (PT)

    • Oct 2011 - Feb 2012

    customer service,cashier,barista,waitress

• 

  New zealand institute of studies

  • 155 queen st,auckland

  • Marketing

    • Sep 2010 - Feb 2011
    • 155 queen st,auckland

    marketing development and expansion of the market for the company;Handle Executive Office daily operation which includes some office jobs(students service, Involved in the process of planning the company marketing directions); recommend which subject is better for students and explain any questions about New Zealand’s education for them

• 

  ShanDa Interactive Entertainment Ltd.

  • Building 1,690,Bibo Rd, Pudong New Area, Shanghai, China

  • Game operator and designer

    • Mar 2005 - Feb 2010
    • Building 1,690,Bibo Rd, Pudong New Area, Shanghai, China

    – Group of publicity(Duties include: Write/check news; Design different types of flashes/banners/pages/web sites/advertising and so on what about events; Web site updates)– Group of customer services(Duties include: Resolve customer questions and problems; Collect suggestions and problems what was informed, as in the discussion of data; Make of investigation, analyses data about player’s online time or behavior and so on; To keep the game of peace, and resolve problems and game’s bug with technical staff. )– Group of event sales (Duties include: Carefully calculate program of activities and organize activities about online, commercial and exhibition; )– Group of research and development (Duties include: Make scheduled about new version plans; Revised bugs and test new version; Plan out new mission and editor mission;)– As a project supervisor  Work out planes of activities; promotion, new version. Determines work requirements and allocates duties to team members Handle Executive Office daily operation which includes all secretarial duties (arrange meetings, work hour/attendance, meeting minutes, filing, work schedule, email, and fax.) Research and analyses the causes of players wastage and addition Involved in the process of planning the project marketing directions, organizing, actuating & controlling of the Public Relations budget Assist with training of all new team members via departmental induction process Ensuring effective communication within the department and all other departments Compiling weekly and monthly report from all groups

• 

  Royalton Hotel

  • 789,Wuyi Rd,changning Area,shanghai,china

  • assistant&call centren

    • Dec 2002 - Mar 2005
    • 789,Wuyi Rd,changning Area,shanghai,china

    – As a housekeeper (Duties include: Professional knowledge about cleaning room and customer services about resolve problems what are customer needs.)– As a assistant Handle Executive Office daily operation which includes all secretarial duties(arrange meetings, travel itinerary, accommodation, calls, translations, memos, meeting minutes, filing, email, fax, print, clean office) Answering / transferring incoming calls, allocating guests’ needs, handling complaints, customer service, information desk, morning call services, set up fixing. Coordinate guest lists and invitations for VIP receptions, luncheons, dinners, send flowers or fruits.  Collecting payment of sales and operating cash register, recording financial transactions of mini bar in room.