Experience

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  Capital Logistics

  • Australia
  • Transportation, Logistics, Supply Chain and Storage
  • 1 - 100 Employee

  • Implementation Manager

    • Jul 2022 - Present

  • Customer Service Supervisor

    • May 2019 - Jul 2023

    Main Responsibilities: • Manage customer complaints to resolution• Providing leadership to the customer service team through coaching and regular feedback sessions • Training new and existing staff in processes and technologies.• Upholding customer service standards to exceed member expectations• Lead, inspire and motivate the customer service team to create a positive team culture.• Answering incoming calls, emails and system alerts, provide customer service and freight advice to key accounts• Monitoring and coordinating freight movements• Preparation of client dispatch paperwork• Interacting with clients and suppliers on a daily basis • Project Management, including rollouts into store/shops

  • Operations and Customer Service Officer

    • May 2018 - May 2019

    Main Responsibilities: • Upholding customer service standards to exceed member expectations• Answering incoming calls, emails and system alerts, provide customer service and freight advice to key accounts• Monitoring and coordinating freight movements• Preparation of client dispatch paperwork• Interacting with clients and suppliers on a daily basis • Project Management, including rollouts into store/shops

• 

  Composite Global Solutions

  • Toorak

  • Administrator/ Sales Support

    • Dec 2012 - May 2018
    • Toorak

    Composite Global Solutions (CGS) supply a range of insulation products to suit the needs of almost any building. CGS is the sole Australian supplier of the THERMOMASS Insulation System for concrete sandwich panels. CGS also specialise in the supply of rigid foam board insulation for under-soffit and cavity applications. Main Responsibilities:• First point of contact for all incoming call and email enquiries.• Building and maintaining an active nurture list• Logistics administration including booking couriers, freight, organising transfer of stock between warehouses, and importing of new stock from international manufacturers.• Managing customer sales journey from point of enquire through to delivery of product and finalising invoices and accounts receivables• Processing sales orders using MYOB software• Advising availability of stock/lead times/status. • Updating and maintaining customer records within the company database (Maximizer CRM)• General office administration within the team when required such as ordering stationary, data entry, organization of daily mail, promotional merchandise.• Generating new sales leads through introductory/follow up phone calls to companies within the building industry, including “cold calling”• Monitoring stock levels within our warehouse and flagging when products become low in stock• Making sure courier/freight costs comparisons are in line with transport costs to customers. Investigation of any unexpected transport costs and reporting any issues to the managing director• Adhoc PA duties to the managing director as required • Facilitated and training of new staff on systems and products including creating and ongoing maintenance of a Procedures Guide for Composite Global Solution• After hours main contact, Monday to Sunday

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  MYOB

  • Enterprise Solutions - Senior Consultant

    • Oct 2010 - Nov 2012

    Generating interest and awareness about MYOB's Enterprise Solutions and creating sales ready opportunities for our Partner Channel.Main Responsibilities:• Respond to incoming enquiries, identify and quality potential opportunities suitable for an ERP solution.• Reach and exceed monthly lead targets whilst maintaining high level qualification and customer satisfaction• Ability to achieve KPI's• Outbound cold calling to generate qualified leads.• Liaise with partner account managers and the ED team to ensure goals are met• Generating attendees for webinars & follow up communications• Emailing periodic marketing material• Building and maintaining an active nurture list• Facilitated training session internally to other departments.• Facilitated and trained three new staff members on systems, product and sells techniques. I assisted with the development of a call structure.

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  Australian ALUMINIUM ANODIZERS & POWDERCOATERS

  • Junior Administrator

    • 2009 - 2010

    Answering inbound calls Respond to customer inquiries, needs and requirementsDay to day input and processing of ordersBankingSorting MailFiling (numeric, alphabetic)FaxingPhotocopying & collating documents

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  Cheltenham Youth Club

  • Gymnastics Coach

    • 2007 - 2010

    Coaching children 3-14 years oldCo-ordination and choreograph of routine for competitionsPreparation and organization of classes