Experience

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  Noor Bank

  • Dubai, United Arab Emirates

  • Assistant Relationship Manager, Priority Banking

    • May 2015 - Present
    • Dubai, United Arab Emirates

    Acquire new customers per month from database calling, cross-selling, micro marketing initiatives and leads from advertising support. Need to show initiative and creativity in acquiring new customers for liabilities, and referring to Wealth Management if require, and other bank products. - Achieve assigned personal targets (product/CASA volume/segment) in a consistent and competent manner. - Establish and maintain a working rapport with customers by providing expertise in identifying their financial needs and the deployment of bank’s products and services to the fulfillment of these needs.- Keep customers and prospects updated on new products and services. - Plan customers’ relationships in compliance with applicable polices and sales objectives. - Develop new business relationships for the bank and penetrate existing relationships while managing risk parameters. - Making tie ups with local and overseas consultants to receive leads for opening new to bank customer accounts by on boarding the individual resident/Nonresident clients, and SME corporate accounts with all the categories of onshore/free Zone/and offshore companies. And manage their portfolio. - Coordinate with product managers / specialists on promoting bank’s products.

• 

  RAKBANK

  • United Arab Emirates
  • Banking
  • 700 & Above Employee

  • Relationship Manager, Wealth Management /Islamic & National Liabilities

    • Apr 2012 - Mar 2015

    To acquire grow and deepen Islamic Priority Liability Business Banking relationships through effective relationship management, with special focus on the analysis and satisfaction of wealth Management customers’ financial needs, with an aim to meet the budgeted volumes while ensuring adherence to banks policies, ethics and code of conduct.

  • Officer, Central Operations - Account Opening Department

    • Feb 2011 - Apr 2012

    Manage the Account Opening function ensuring delivery of quality service to internal and external customers.

  • Senior Customer Service Officer

    • Apr 2007 - Feb 2011

    Job entails providing the requisite service support to Priority Banking Customers, and being the primary contact point for all their requirements at the branch.

  • Contact Center Service Officer

    • Jun 2004 - Apr 2007

    • Managing and supervising call center agent and handling their systemic issues to have them solved.• Handling the products and system training for the new agents. • Interact with customers over the phone to understand their banking needs and solve their complaints. • Provide excellent customer service to keep carrying out their loyalties.• Follow up the bank products & procedures with complete adherence to BCP steps rules and regulation.• To maintain an accurate and up-to-date CRM database.• To assist with data entry and specific administration duties.• Play team leadership role during the direct management absence. • Quick responses to the bank training courses with an immediate apply.

• 

  Brain Storm Advertising

  • Dubai, United Arab Emirates

  • Sales Manager

    • Mar 2003 - May 2004
    • Dubai, United Arab Emirates

    Responsible for the direct supervision of the sales team. Guide the team towards meeting established goals and objectives. Ensure that sales executives are working with their customers, to secure the maximum potential advertising revenue for each assigned account, based on their customers' needs. Monitoring team performance, riding with Sales Executives in the field, and providing timely feedback and coaching.

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  Horizon Commercial Brokerage

  • Dubai, United Arab Emirates

  • Senior Administrative Officer

    • Dec 2001 - Feb 2003
    • Dubai, United Arab Emirates

    Responsible for providing or obtaining a variety of management services essential to the direction and operation of a trading company. Extensive implementation of management principles, practices, methods and techniques, and integrating management services and follow-up systems particularly for logistics and free zones related procedure.

• 

  Ebn Rushed Printing Press

  • Hama Governorate, Syria

  • Customer Service Officer

    • Jan 1995 - Nov 2001
    • Hama Governorate, Syria

    • Building and enhancing customer relationships by providing timely, accurate communications and resolution of product problems. • Planning new jobs in conjunction with customers, sales, and plant management in determining job specification. • Managing the established schedule and maintaining awareness of job status at all times within area of responsibility. • Requisitioning appropriate job materials to Purchasing for procurement. • Issuing timely job instruction tickets to the plant (for Pre-press, Press, Bindery, Fulfillment, etc.) • Overseeing jobs through the production process, submitting samples to the customer as required and verifying packing requirements. • Issuing billing memos for work completed, using scale, quote letters and customer purchase orders for invoice format on a timely basis.