Experience

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  Teleperformance

  • Georgetown, Penang, Malaysia

  • Trainer & Instructional Designer

    • Oct 2021 - May 2024
    • Georgetown, Penang, Malaysia

    • Design curriculum for PIP projects, yielding post-training KPI success.• Leverage experiential learning, up to 62.5% learning time reduction from the initial curriculum.• End-to-end L&D project management, from TNA to evaluation to drive continuous improvement.• Develop scenario-based e-learning for key contact drivers, yielding improved post-training CSAT.• Curate and maintain a content library of bite-sized learning materials.• Work with SME to design a contact driver's procedure, now embraced by the client's global vendors.• Conduct coaching activities (GROW model) when warranted.• Mentor L&D interns to develop microlearning and experiential learning curriculum.

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  Padma Struktur

  • Jakarta, Indonesia

  • Business Support & Web Designer

    • Jan 2021 - Oct 2021
    • Jakarta, Indonesia

    • Led a team in the startup business registration and certification process.• Designed and developed the website that scored +60% of the business revenue in 2021.• Initiated Padma Abroad, an educative social media campaign initiative in civil engineering.

• 

  Prahran Community Learning Centre Inc.

  • Education Administration Programs
  • 1 - 100 Employee

  • Media & Communications Officer

    • Sep 2017 - Dec 2020

    Initially a shared position in 2018.• Arranged business' ICT needs such as computers and VR technologies (Oculus) to ensure undisrupted admin, marketing, and classroom operations.• Supervised media communication interns in completing their student placement program.• Built PCLC’s social enterprise’s e-commerce website.

  • Computer & Digital Technology Trainer

    • Jul 2019 - Apr 2020

    • Developed curriculum and trained older Australians in the effective and safe uses of digital technologies.• End-to-end project management of the $10K Be Connected grant, an Australian Federal Government digital inclusion program for older Australians.

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  East Preston Islamic College

  • Preston, Victoria, Australia

  • Pre-service Teacher (English and Humanities)

    • Mar 2019 - Oct 2019
    • Preston, Victoria, Australia

    • Co-designed and delivered creative writing lessons following the VCAA's curriculum outcomes.• Applied DET’s teaching strategies and principles; received satisfactory feedback from the host teacher.• Incorporated multimodal teaching strategies through digital and online learning tools.• Supervised students during school excursion and incursion programs.

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  Port Phillip Community Group

  • St. Kilda, Victoria, Australia

  • Media & Communications Officer

    • Jan 2018 - Mar 2019
    • St. Kilda, Victoria, Australia

    This is a shared position between PCLC & IELLEN.• Built a web-based portal for classified file access for monthly board meetings.• Designed annual reports for stakeholders, board members, and business partners.• Arranged business' needs in ICT and ensured undisrupted admin and business operations.

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  Inner Eastern Local Learning and Employment Network

  • Prahran, Victoria, Australia

  • Media & Communications Officer

    • Jan 2018 - Mar 2019
    • Prahran, Victoria, Australia

    This is a shared position between PCLC & PPCG.• Designed catalogue of services and programs, published for the local schools in Melbourne’s Inner East.• Designed annual reports for stakeholders, board members, and business partners.• Arranged business' needs in ICT and ensured undisrupted admin and business operations.

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  Nando's

  • Camberwell, Victoria, Australia

  • Team Member

    • Nov 2016 - Jul 2017
    • Camberwell, Victoria, Australia

    • Front house and kitchen duties.• Supervised new team members to ensure probation success.