Experience

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  United Learning

  • United Kingdom
  • Education Administration Programs
  • 700 & Above Employee

  • IT, Systems and Marketing Technician

    • Feb 2023 - Present

  • IT Technician

    • Apr 2022 - Feb 2023

  • Infrastructure and IT Support Technician

    • Aug 2020 - Apr 2022

    During my time doing my Infrastructure Technican Apprenticship, I was supporting - and was a key part - of a lot of the technologies we were using, and helped set up, maintain and provide guidence high-level projects. To name some of these:Access Control Systems (Salto ProAccess)Active Directory Users and ComputersAudio Visual systems, including production equipment such as MIDAS Digital Sound Desks, Jester Lighting Desks, Kramer AV and Smart-e equipment and moreCanva (using SSO)DHCPDNSDevice Management (MDM)EMCO ShutdownESET AntiVirusError diagnosis and resolutionFirefly VLEGDPRHP (and Aruba) Enterprise SwitchesHikVision CCTVOneDrive, Sharepoint, Teams and Office 365PDQ Inventory and DeployRemote Desktop ServicesSchool CloudService Desk Management and Call Resolution (Face to Face, Over the Phone, Email etc)Shift to the Cloud (S2TC)Staff training and CPDTelecomsVLANs and VLAN ManagementWDSWindows Server Update ServiceseReception Book VMSiCatcher CCTV

  • Assistant IT and Performing Arts Technician

    • Aug 2019 - Aug 2020

    After my first year studying at the Sixth Form where I was also volunteering, I was offered a part-time paid role there, doing most of the same roles as the previous year, however, I was also then marked as a member of staff, so I was allowed to help further with our systems.I designed a few pages for our student Intranet, and supported staff in using this too.

  • Volunteer IT and Performing Arts Technician

    • Aug 2018 - Aug 2019

    In the year of volunteering at Shoreham Academy, whilst being in my first year of their Sixth Form. I maintained and assisted with school productions, musical and media equipment, and general hardware issues after my school day were finished. I also distributed credit-based printing allowances to my peers, during study time, if they had run out of their allowance.As well as this, I designed a paper folder that contained prospectus information for prospective sixth form students.During Christmas 2018, I also helped install 100 new Ubiquiti UniFi access points in the building, and assisted with the management of them, with our team, and our Trust's Technical Specialist.

• 

  Kidz Klub Brighton & Hove Limited

  • United Kingdom
  • Recreational Facilities
  • 1 - 100 Employee

  • Casual Intern

    • Sep 2020 - Present

    After being offered and accepting a full-time job offer from Shoreham Academy, the school under the United Learning Trust, my role at Kidz Klub Brighton and Hove had to change too. From being in the office one day a week, assisting with administrative tasks and taking on small administrative projects, to continue to do as much as I can to help with my knowledge, in the times I am not working, this can be helping with our database of supporters, children who attend our sessions, and their parent's details.I also have helped with the network upkeep of our new offices, and am confident in maintaining and supporting with it. I administer and maintain, along with another volunteer, the companies GSuite and Azure Active Directory Domains, and support in the creation, administration, and managing of users, keeping in mind security best-practices. We use Sharepoint Sites to store and grant user access to company files, on a need-to-know basis. Ensuring company data is kept secure, and is following our data protection policies.

  • Intern

    • Jul 2018 - Sep 2020

    In July of 2018, after being a volunteer, and providing specialist technical input to Kidz Klub Brighton and Hove for roughly 4 years, I volunteered to be the successor of the charities first-ever Intern. This was in addition to completing my A-Levels at Shoreham Academy Sixth FormIn this job role, I was tasked with basic administrative tasks, where I was situated in our offices, for one day a week. I was printing work-sheets, to be sent out to the charities 5 local clubs, which ran on different days of the week. I compiled lists of our supporters, with their communication preferences, and contact details, for our supports newsletter; as well as of children, based on their location, the club they attended, their age, or another characteristic on our database system.As my role progressed to meet my strengths, I started doing more technical, or creative based tasks, like creating visuals such as graphics, or short videos. I also spent some time assisting other office staff with day-to-day technical issues, such as laptop crashes or failures, printer issues, and network and internet improvments, such as a new access point, which greater met the needs of the office staff.

• 

  Marks and Spencer

  • Shoreham by Sea, England, United Kingdom

  • Customer Assistant

    • Dec 2023 - Dec 2023
    • Shoreham by Sea, England, United Kingdom

    I rejoined Marks and Spencer in December of 2023 for a two week period to support over peak time. I was working within the Food Hall, Café and as part of the CFTO Team (Christmas Food To Order)CFTO is a fast-paced, full-on and busy time where our store sells up to £250,000 worth of click and collect orders on specialist Christmas food over a three day period on the lead up to Christmas.

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  Marks and Spencer

  • Shoreham-by-Sea, Brighton, UK

  • Customer Assistant

    • Oct 2018 - Dec 2022
    • Shoreham-by-Sea, Brighton, UK

    During my time at Marks and Spencer, I have developed critical skills, which I will keep for the rest of my life, including high-level customer assistance, dealing with customers 1-to-1, correcting issues, and teamwork, as well as also being a leader.In the April of 2020, at the brink of the Covid-19 pandemic, my role changed massively, I was no longer working in the Cafe, which was my role, and skill-set since starting there. All hospitality staff were required to relocate to other areas of the store, in my case, I was then moved to our Food-hall, this was quite challenging for me because there were lots of people I didn't know and was being directed by Managers whom I had never really met. I was doing a role where I was expected by customers to know answers to questions, when I hadn't been fully trained in that role, at first it was a very stressful experience. Thankfully I learn quickly and got to grips with the role and its demands. Very soon after, I was using the tills, which were different from those in the hospitality area, and also assisting customers at the Food Information Desk, dealing once again with 1-to-1 customer service, in a role I had only been doing a few weeks. After this short learning period, I was then managing our SCOT tills (Self Check Out Tills), and managing colleagues on the Tills too, answering any store, product or till queries from colleagues and customers.As of January of 2021, the Cafe has been re-opened for take-away coffees, because of this, we no longer need a big team, I was one of 4 colleagues kept to manage the coffee shop over this time, and was working in there on my own, delivering great service, great coffee, and a great experience for the customer.From December 31st 2022, my time at Marks and Spencer had come to end - with mixed feelings, I was struggling with keeping up with the volunteering, and working at Shoreham Academy. I decided that my time had come after taking a four-month career break to re-evaluate.

• 

  Caterlink

  • Shoreham by Sea, England, United Kingdom

  • Casual Till Operator

    • Nov 2018 - Feb 2020
    • Shoreham by Sea, England, United Kingdom