Experience

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  Bezaleel Career Services, Llc

  • Independent Recruiter

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  Bezaleel Career Services, LLC

  • Colorado

  • Independent Recruiter

    • Oct 2015 - Present
    • Colorado

    Place qualified candidates with clients to ensure extremely satisfied customers for permanent and contractual placements.Utilize internet databases and develop creative recruiting resources to establish best candidates.Screen and present job opportunities to qualified candidates.Perform office interviews and reference checks.Negotiate contract term.Prepare resume and coach candidate for presentation to client.

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  Staffing Preneur Academy

  • Recruiter

    • 2016 - 2016

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  Fortis Online College

  • Greenwood Village, CO

  • Admission Representative

    • Jun 2012 - Feb 2014
    • Greenwood Village, CO

    Ethically recruiting and advising students regarding enrollment into the nationally accredited online Associate Degree program.• Conduct phone interviews to screen potential student applicants.• Present features and benefits of programs to prepare students for next available class and utilization of CampusVue.• Assist and ensure students in completing all enrollment documents, proof of education, submission of test scores and financial aid.

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  Colorado Dept. of Labor and Employment

  • Call Center Supervisor

    • Nov 2009 - May 2010

    Supervised phone agents and implemented the vision, direction and logistics for 4 team groups to meet the highest level of customer service to claimants filing for unemployment insurance claims in call center environment to meet the State of Colorado legal guidelines.Provided direction and operation of the unit 110 phone agents.Effectively used IEX, Total View, and Workforce Management and various tools and systems, running reports, improved processes and systems to achieve individual performance metrics and achieve department goals.Monitored real time service levels and adherence.Designed, determine and implemented staffing schedules, evaluations and breaks. Consistently monitored team's productivity to meet department goals.Developed relationships with managers and business units to resolve issues related to team members.Collect and compile data for service improvement and prepare reports.Evaluate business processes.Monitor and measure productivity.

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  Graebel Movers International, Inc.

  • Supervisor/Manager

    • Apr 1999 - Apr 2008

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  GRAEBEL MOVERS INERNATIONAL, INC

  • WorldWatch Customer Service Call Center - Supervisor

    • Apr 1999 - Apr 2008

    Manage operations and workflow of department and 24/7 call center production and accounts. Handle incoming calls for household goods of transferees and expatriates of domestic, European and Asian markets. Recruit, interview, hire, request background check of new employees.Supervisory and management experience of inbound customer reps for 9 years.Mentor, train, coach and develop new staff to meet department goals.Perform surveys, quotes, claim request, and check calls for ISO, customer service and company standards and policy.Establish employee goals and objectives, monitor/measure productivity.Identify, analyze and resolve customer issues.Establish, track, analyze department metrics and data, Implement and administer department policy and procedure.Administer surveys for clientsCENTRAL DISPATCH AFTER HOUR

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  THE ROCKFORD GROUP, LLC

  • Broker Agent

    • Jul 2005 - Aug 2006

    Home baseProvide finance for hard to finance commercial real estate transactions. Contact brokers, bankers and various lenders to establish new commercial business and preferred lender clientele. Establish co-broker agreements.

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  Varsity Tutor

  • Sales Director

    • 1916 - 1916