See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Archana Mathur profile image

Archana Mathur

Head- Premium Customer Relations at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Vodafone</span>
Intro Book
Archana Mathur, a seasoned professional with 10 years of experience in managing premium customer relations, holds a Bachelor of Arts degree and proficiency in French and English, with expertise in management, team leadership, and telecommunications.
  • Claim this Profile
Location
Noida, Uttar Pradesh, India, IN
Languages
  • French Elementary proficiency
  • English Native or bilingual proficiency
Skills
  • Management
  • Team Leadership
  • Telecommunications
  • Business Analysis
  • Training
  • Show all
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI
I am Archana Mathur, a seasoned professional based in Noida, Uttar Pradesh, India, with a strong background in customer relations and training. I am fluent in English and have elementary proficiency in French. Over the past 11 years at Vodafone, I have honed my skills in management, team leadership, and business analysis while serving as the Head of Premium Customer Relations. My previous roles include training and client servicing in various capacities, which have equipped me with expertise in customer service and event management. I hold a Bachelor of Arts (B.A.) Hons from Loreto College, a Diploma in Travel & Tourism from South Delhi Polytechnic, and have completed French Language Teacher Education at Alliance Francaise Kolkata. My diverse experience and educational background enable me to effectively engage with clients and lead teams to success.

Experience

  • Vodafone
    • Head- Premium Customer Relations
      • Jan 2007 - Jan 2017

      - Managing and providing personalized ONE-ON-ONE superior quality services to the Premium segment of our post-paid and Corporate customer base, through Relationship Building.- Building EXIT barriers for these HNIs as they are too important to lose- Helping manage crisis situations and quality interactions at all levels with the segment that contributes significantly higher revenue.- Designing Service Strategy and Roll out for Premium Customer Base- Enhancing Customer Communication and Introducing Customer Engagement and Loyalty Programs along with Marketing.- Designing and Rollout of Segmentation- Designing Premium Customer Health Card and Customer Information Repository

    • Assistant Manager Training
      • Mar 2006 - Jan 2007

  • Hero Mindmine
    • New Delhi Area, India
    • Trainer
      • Sep 2004 - Sep 2005
      • New Delhi Area, India

      Trainings conducted in :-- Presentation skills- Voice and Accent- Soft Skills- English Language- Customer Service

  • Siddharth Travels Pvt Ltd
    • Noida Area, India
    • Branch Head
      • Sep 1993 - Oct 1996
      • Noida Area, India

      Client servicing of Corporates- KRIBHCO, HCL and NTPC

  • Siddharth Travels Pvt Ltd
    • New Delhi Area, India
    • Senior Travel Consultant
      • Jul 1989 - Sep 1990
      • New Delhi Area, India

      Handling the Complete itinerary planning, ticketing of International Travel for reputed business houses Ranbaxy, Montari Industries, Ballarpur Industries, and Escorts.

  • Mercury Travels Ltd
    • New Delhi Area, India
    • Travel Executive
      • Jan 1988 - Jun 1989
      • New Delhi Area, India

      Handling travel of Corporates like ESCORTS and Ranbaxy

  • Mackinnon Mckenzie Travel Service
    • New Delhi Area, India
    • Travel Executive
      • Jun 1982 - Jan 1984
      • New Delhi Area, India

      Travel Executive handling travel of Corporates like Hindustan Lever, Modis, TATA Steels and Shriram Group

Education

  • 1981 - 1982
    South Delhi Polytechnic For Women
  • 1981 - 1981
    Alliance Francaise Kolkata
  • 1978 - 1981
    Loreto College

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. Add an industry

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles