Experience

• 

  University of Vermont

  • United States
  • Higher Education
  • 700 & Above Employee

  • Lecturer

    • Aug 2021 - Present

  • Graduate Research Fellow

    • Aug 2017 - Jul 2021

    • Prepared reviews of literature for research projects and created annotated bibliographies using a bibliographic database.• Assisted faculty members with classroom instruction, exams, and research projects.• Supervised undergraduate students working on the research project• Maintained records on assignment completion and acted as liaison between the students and faculty researcher•Conducted and recorded face-to-face interviews with refugee families and teachers, in accordance with predetermined interview protocol, data collection procedures and documentation standards.• Translated Interviews questions from English to French, English to Arabic and English to Spanish.• Interpreted interview questions and facilitated discussions with non-native English research subjects.•Reviewed and edited data to ensure completeness and accuracy of information• Followed up with research subjects (refugee families, cultural liaisons and teachers) to clarify data collected• Transcribed interviews analyzed data and summarized project results.• Assisted with preparation of all educational and training workshops and evaluation strategies• Developed assessment, evaluation tools and compiled data for progress reports

  • Graduate Teaching Fellow

    • Aug 2017 - May 2021

    • Taught the following courses to undergraduate students: ECLD056: Language Policy Issues ECLD190: Teaching Reading and Writing to ELLs EDFS002: S&S: Call for Critical Reflection and Engagement ECLD202: Bilingual Education ECLD296: ELL Practicum •Facilitated discussions and grade assignments and tests.•Maintained a supportive, safe, and clean classroom environment.•Worked closely with students during office hours to provide support and guidance.•Designed and implement a classroom system to track student progress.•Mentored and supervised Undergraduate students during their teaching practicum with English language learners.• Attended meetings & research conferences

• 

  City of Burlington, Vermont

  • Burlington, Vermont, United States

  • Racial Equity, Inclusion & Belonging Office

    • Jun 2021 - Aug 2021
    • Burlington, Vermont, United States

    • Supported the development and implementation of public policy/advocacy campaigns, community listening sessions, and antiracism facilitated discussions. • Implemented and facilitated Learning and Professional Development for complex organizations. • Collected and analyzed quantitative and qualitative data across the organization and the community• Lead the development and implementation of agency research, policy, and advocacy initiatives that advance systemic racial equity• Attended community meetings and events on a variety of issues. • Served on internal project teams to provide advocacy strategy assistance for policy initiatives and programs• Created organizational assessment tools designed to evaluate REIB’s progress• Developed organizational change management skills centered in principles of Racial Justice and Equity

• 

  Language Link Vietnam (LLV)

  • Hanoi, Hanoi, Vietnam

  • Academic Manager

    • Aug 2016 - Aug 2019
    • Hanoi, Hanoi, Vietnam

    • Working with Teacher Recruitment and Welfare Officer to stay active in teacher recruitment process• Addressing and managing scheduling issues such as: scheduling, covering classes, and course teaching suitability• Organizing training workshops and teachers’ meetings• Providing mentoring for new teachers and assisted them in planning, working with pacing guides• Conducting and coordinating observations with Director of Studies accordingly.• Connecting teacher with appropriate members of staff member for various issues• Receiving student and parent feedback and solve academic issues• Conducting placement tests; maintaining tests schedule and training teachers on placement testing• Scheduling and conducting inductions for new teachers

• 

  Berlitz Corporation

  • United States
  • Education
  • 700 & Above Employee

  • Assistant Director

    • Aug 2015 - Sep 2016

    •Prepared and implemented operational and financial plans, targets and initiatives. •Analyzed strong/weak areas of the operation and took prompt actions in order to further improve results. Ensured the center operation is running efficiently and effectively.• Promoted the Berlitz Study abroad programs and coordinated with Berlitz Centers across the globe.•Performed a sales function role directed at gaining new customers from both the corporate and consumer market. •Drove customer retention by ensuring that learners’ learning goals are being met through high quality lessons, timely counseling (Berlitz Learning Cycle) and that overall service provided by staff exceeds customer’s expectations at all times.•Implemented local market activities to generate additional inquires and enrollments•Cultivated relationships with clients and potential clients in order to strengthen ties with associations, authorities, and organizations to grow market share. •Actively promoted two-way communication in the FLC to establish team spirit and a winning work environment. •Recruited, hired and coordinated on the job training•Performance management: monitored, coached and developed staff to become high performers •Provided the training and support necessary for staff to excel in their position and/ or to enable them to move to the next level in their Berlitz career. •Conducted staff performance evaluations according to company guidelines and expectations •Responsible for administration, reporting, maintaining and exceeding quality standards, adherence to all Berlitz franchise policy and procedures and government regulated policies•Carried out the requisite personnel planning and deployment•Planned and organized in the center and for the day to day running of the center

  • Director Of Studies

    • Dec 2014 - Dec 2015

    • Actively supported the LCD in improving financial indicators, working together to manage cost and other operational efficiencies• Provided input and recommendations with regard to LC budget, specifically to measures related to and impacted by instruction• Managed the integration and use of all components of the teaching programs running at the LC• Played an active role in preparing special programs to match customer needs • Ensured uniform rollout of new curricula and programs • Coordinated skills or product training and additional workshops to instruction and non-instruction staff, using the appropriate method and technology, according to the needs of the LC and in liaison with the LCD and Franchise Support• Managed the Berlitz Recruitment Process for instructors• Managed the development of all instructors at the LC according to the Berlitz Instructor Qualification Program for Instructors, coordinating and delivering ongoing training and providing appropriate direction and support•Took a leadership position and worked together with the LCD and LC staff to set targets, set team-based initiatives, measure and track performance and evaluation • Conducted monthly training & filled quality Report

• 

  AIESEC in Mainland of China

  • Guangzhou City, China

  • NST Supervisor

    • Jan 2014 - Dec 2014
    • Guangzhou City, China

    • Launched Marketing Strategies and promoted cultural exchange programs in south East Asia.• Developed strategic plans and managed operational and program budgets.•Planned events with national committee and coordinated projects using social media.•Served as a liaison between the national committee president and the partners of AIESEC China.• Guided Chinese students through college applications process and prepared them for college interviews.• Planned and organized activities for cultural engagement and English language immersion.

• 

  Chadron State College

  • United States

  • Executive Assistant

    • Jan 2011 - Dec 2013
    • United States

    • Assisted the study abroad office on various initiatives to build awareness about program offerings.• Conducted researches, developed and launched marketing initiatives for study abroad programs.• Managed the online database of the cultural exchange programs and recruited students for potential internships abroad.• Organized the logistics and promoted the study abroad general information sessions.• Assisted exchange participants with resolving issues related to their studies & internships abroad.• Managed pre-arrival communication with host committees and the exchange participants.

• 

  Actividades Formativas (Activa)

  • Région de Logroño, Espagne

  • Linguistic Consultant

    • Jan 2013 - Aug 2013
    • Région de Logroño, Espagne

    • Worked as a linguistic consultant and prepared middle school students for Cambridge examinations •Prepared students for Cambridge Examinations ( YLE, KET , PET , FCE & CAE ) .•Followed and taught lesson plans assigned by permanent teacher for young learners. •Maintained effective classroom management strategies and applied advanced teaching capabilities in all subjects.• Organized extracurricular activities for the students.

• 

  Jain Heritage School

  • Région de Hyderabad, Inde

  • Linguistic Consultant

    • May 2010 - Nov 2010
    • Région de Hyderabad, Inde

    • Prepared lesson plans and taught IGCSE Students.• Worked with Hyderabad Radio Stations and Newspapers in order to promote community development projects.• Developed and maintained Public/Media relation plan for the AIESEC international Congress.