Experience

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  Red White Blue CPR LLC

  • American Heart and Red Cross BLS/CPR Instructor

    • May 2018 - Present

    Certified as American Heart Association ACLS/BLS/CPR/AED/FA Instructor and Red Cross Instructor in the same disciplines

  • Lead Instructor

    • Feb 2018 - Present

    My company is a Licensed Training Partner with American Heart Association Authorized Training Center: Babcock Health in St. Pete, Fl. https://babcockhealth.org/. I teach the American Heart Association- BLS-Basic Life Support for the medical professional for certificates valid for 2-years for job entry or recertification. I offer mobile on-site training within 100-mile radius of Temple Texas, 76502, (Formerly Dade City, FL. 33525). Visit my website Redwhitebluecpr.com for more info.

  • Certified Nursing Assistant Prep Instructor

    • May 2021 - Present

    Certified by Helping Hearts Medical Training Services LLC as a CNA Prep Instructor and have added for Red White Blue CPR LLC to my Instructor degrees this all important CNA Prep Instructor role to help prepare learners with in-classroom Skills practice & Test questions for them to be successful to pass the CNA State exam! Red White Blue CPR LLC has joined other providers like: HCA hospitals, some Job Corps, & VA nursing homes nationwide using the curriculum- 4YourCNA.com - to train entry-level caregivers with quality and give learners confidence to pass their state exam.

  • Lead Instructor for American Heart ACLS, BLS and Heartsaver

    • May 2018 - Present

    My company is a Licensed Training Partner with American Heart Association Authorized Training Center: Pasco Hernando State College, https://phsc.edu/. I teach the American Heart Association- BLS-Basic Life Support or ACLS or Heartsaver courses. Certifications are valid for 2-years for job entry. New class location is Temple, Texas and surrounding areas: Killeen, Waco, Austin etc. (Formerly performed at Dade City office:15000 Citrus Country Dr, #402 or mobile on-site training within 100-mile radius of Dade City, FL.) available for group training at your facility. Visit our website Redwhitebluecpr.com for more info.

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  American Red Cross

  • United States
  • Non-profit Organizations
  • 700 & Above Employee

  • American Red Cross Strategic Training Partner

    • Nov 2021 - Present

    Perform mobile on-site training in Tampa/Orlando, and other areas as needed, to facilitate Basic Life Support, CPR, AED, First Aid, Babysitting, BBP and more courses. Our company will manage roster records to report with accuracy and use top of the line Prestan manikins with feedback devices for quality training. Represent A.R.C. with professionalism and proper engagement with learners to make them feel confident in their skills and ability to react to emergent situations with safety precautions. Keep all learners up-to-date with any changes that have happened in the industry. Facilitate courses using excellent video, lecture performance, and skills practice to help each individual get their best course. Learners will receive their 2-yr certifications valid for employment or personal knowledge after a successful skills course.

  • Certified Instructor

    • Jan 2024 - Present

    Jan 2024 - Certified to teach and issue 2 year certificates to learners for Basic Life Support, First Aid, CPR, AED, BBP, and Babysitting. Responding to Emergencies and Wilderness & Remote First Aid not offered currently but may be added at a later date.

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  American Red Cross Central Florida Region

  • Tampa/St. Petersburg, Florida Area

  • Certified Instructor by American Red Cross

    • Nov 2017 - May 2023
    • Tampa/St. Petersburg, Florida Area

    Licensed Training Partner under company Red White Blue CPR to perform classes for the medical profession or public community to certify and issue valid American Red Cross certificates for CPR, AED, First Aid, BBP, Wilderness and Remote First Aid, and Babysitting for two years. (BBP and Babysitting - one year). We provide mobile on-site training at your facility or classes at our Dade City, FL office. Serving Hillsborough, Pasco, Pinellas, Orange, Osceola, Hernando and more counties.

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  TeleTech

  • United States
  • Outsourcing and Offshoring Consulting
  • 700 & Above Employee

  • American Red Cross CCOI

    • Feb 2017 - Feb 2018

    Create, Cancel, Offering and Invoices. Create American Red Cross blended learning classes for Lifeguarding, Water Safety Instructor, First Aid/CPR/AED etc..Create coupons. Approve/reject community classes to be publicized on Redcross.org website. Modify courses & finalize courses to issue certificates to learners. Complete billing issues related to courses. Register or refund learners. Create purchase orders for invoicing or prepaid purchase orders using our remote deposit software. Process credit card and or AHT bank transfer payments. Post checks from check tracker to courses. Assist with tracking payments or transactions in unison with our finance/billing dept. Assist with troubleshooting calls for learners who can not launch their online course portion. Send daily report to team lead.

  • American Red Cross Back Office Agent

    • Feb 2012 - Feb 2017

    Incoming and outbound calls to collect payment for course record sheets entered by instructors who taught American Red Cross classes but did not complete the payment process through the portal. Educate instructors on how to complete their own certification updates. Create course record sheets via email request. Update profiles for learners or instructors. Create new organization ID's for new companies who want to use ARC material & become a Authorized Provider or a Licensed Training Partner. Create invoicing if company does not pay credit card or pre-paid purchase order. Email or order certificates per learner or instructor request. Reset passwords for user accounts.

  • Best Buy Concierge & @Home Trainer

    • May 2007 - Dec 2012

    July 2012- Nov 2012@Home Best Buy Trainer. Trained new hire class of 30. Technical troubleshooting also to verify if their computers passed the test. Best Buy Premier Silver Reward Zone Concierge to help customers with their Rewardzone accounts. Help with reset of passwords, add receipts, add missing points, de-escalate supe calls and build rapport for Best Buy. Also worked switchboard the first few years.

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  LiveOps

  • Independent Contractor

    • Jul 2006 - Nov 2012

    Sales Inbound for T.V. Infomercials, Collect credit card payments for fundraisers, Submit Customer info for sweepstake entries, Schedule call-backs for customer contacts for a wide variety of clients

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  AdventHealth

  • Zephyrhills, Florida, United States

  • Patient Service Representative

    • Jan 2004 - Apr 2007
    • Zephyrhills, Florida, United States

    Collected payments for assigned accounts by contacting multiple insurance companies, Medicare, Medicaid, or Tricare. Counseled patients and set up payment plans. Worked mail explanation of benefits to apply checks and credits to accounts. Maintained collections on accounts receivable. Prepared eligible account write-offs for manager approval. Processed and acted upon mail correspondence related to outstanding bills. Familiar with ICD-9 code errors and resubmissions of corrected claims to insurance companies.

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  Quest Diagnostics

  • Tampa/St. Petersburg, Florida Area

  • Customer Service Billing Representative II

    • May 2000 - Dec 2003
    • Tampa/St. Petersburg, Florida Area

    Answered incoming calls from doctors, insurance companies, patient employers, and patients. Verified and collected credit card payments. Updated accounts with proper payor information and rebilled. Generated HCFA or UB92 billing claims by mail or fax. Followed up with outbound calls to insure receipt and processing of claims. Contacted doctor offices for updated diagnosis codes to rebill corrected claims. Removed or updated balances for bills in collection agencies. Attended Green Belt Six Sigma projects.

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  Hillsborough County Public Schools

  • Tampa, Florida, United States

  • Special Education Paraeducator

    • Aug 1998 - Jun 2001
    • Tampa, Florida, United States

    Buchanan Middle School teacher assistant for the handicapped 6th-8th grade students. Worked with autistic and disabled children to teach life skills and basic education at their level. Also substituted for teachers. Had to leave due to moving to a different city.