Experience

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  Auxiant (TPA)

  • Cedar Rapids, Iowa, United States

  • Flexible Spending/HRA Account Coordinator

    • Oct 2021 - Jul 2023
    • Cedar Rapids, Iowa, United States

    Process billing and claims for multiple companies. Electronically transfer funds to pay claims for both check and direct deposit payments and use of debit cards. Provide customer service to employers, employees and other involved parties through phone, e-mail and mail correspondence. Daily use o...

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  Transamerica

  • Cedar Rapids, Iowa

  • Intermediate Customer Care Representative

    • May 2015 - Dec 2019
    • Cedar Rapids, Iowa

    I provided information on a variety of complex customer service issues requiring knowledge of Life and Health Insurance, retirement, annuity and investment products and transactions.

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  Covington Caretakers Trust

  • Cedar Rapids, Iowa

  • In Home Professional Caregiver

    • Oct 2010 - May 2015
    • Cedar Rapids, Iowa

    In Home Caregiver for physically active, brain damaged from on the job accident, retired Deputy Sheriff.

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  International School of Choueifat

  • Ruwais, Abu Dhabi, United Arab Emirates

  • Elementary School Music Teacher - SABIS Network

    • Aug 2009 - Jun 2010
    • Ruwais, Abu Dhabi, United Arab Emirates

    Taught elementary music to over 500 children per week with average class size of 32. Organized and prepared children for end of term music concert with over 300 children participating.

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  GE Capital, AT&T

  • Cedar Rapids, Iowa

  • Customer Support Representative

    • Aug 2008 - Aug 2009
    • Cedar Rapids, Iowa

    Temporary work with Manpower and PDS Technical Services: Collections Outbound Call Center for GE Capital. Contacted companies regarding past due payments for equipment leases. Inbound Call Center for AT&T. Assisted customers with cell phone service issues and set-up of I Phones.

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  Sedgwick Claims Management Services Insurance

  • Chicago, IL

  • Disability Claims Specialist II

    • Jun 2007 - Dec 2007
    • Chicago, IL

    Develop, review and evaluate new and ongoing disability claims for multiple companies. Apply contract provisions, medical evidence (including ICD-9 & CPT-4 codes) and vocational abilities to determine insurance liability of claim. Identify appropriate claims for further evaluation to speciali...

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  MetLife Insurance Company

  • Mt. Prospect. IL

  • Case Management Specialist (Disability Insurance)

    • Oct 2000 - Aug 2006
    • Mt. Prospect. IL

    Develop, review and evaluate new and on-going disability claims for multiple companies. Apply contract provisions, medical evidence (including ICD-9 & CPT-4 codes) and vocational abilities to determine insurance liability of claim. Identify appropriate claims for further evaluation to special...

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  Seabury & Smith, Inc. (TPA Insurance)

  • Iowa City, Iowa

  • Account Coordinator (Insurance)

    • Oct 1993 - Jul 2000
    • Iowa City, Iowa

    Third party administrator (TPA), insurance coordinator for over 300 companies. Prepared monthly itemized insurance bills of varied employee coverage: Life, Health, Disability, Flexible Spending Account. Strict monthly deadline schedule. Handle claims and answer specific insurance questions (COB...