Experience

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  Marble

  • Director of Fulfillment Operations

    • Aug 2021 - Feb 2023

    + 90% revenue and logo retention + Reduced operating costs by over 35%+ 53% revenue growth 2022-2023+ Implemented processes resulting in over 25% improved efficiency + Scaled the operations team from 1 to 100+ people over 18 months+ Successfully delivered over 300,000 records + Successfully launched our supply product with Rite Aid

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  medchart

  • Canada
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Senior Operations Manager

    • Apr 2020 - Oct 2021

    + Helped scale the Operations Team from 20 to 150+ people over 12 months+ Helped transition a team of 20+ to work from home+ Helped scale offshore team to 30+ staff + Helped created internal and external service level agreements + Reduced internal turn around time by 50 days over 3 months + Defined scalable processes that improved workflow for both our US and Canadian platforms+ Accountable for maximizing records processing staff efficiency+ Accountable for establishing objectives and metrics for quality, productivity and customer experience.+ Accountable for providing strategic level/long term planning+ Accountable for account ramping and churn + Accountable for maintaining the highest standards of privacy, data quality, data integrity, and patient confidentiality

  • Records Processing Specialist

    • Jan 2019 - Apr 2020

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  Credit Valley Hospital

  • Mississauga, Ontario, Canada

  • Nursing Student

    • Sep 2019 - Dec 2019
    • Mississauga, Ontario, Canada

    + Completed 468 hours of clinical on a general medicine floor+ Critically examined and integrated evidence informed knowledge when planning and providing population-based care + Integrated the unique dimensions of health and illness in the planning and delivery of care +Engaged in collaborative practice integrating legal, ethical and professional standards of nursing care consistent with practice guidelines +Consistently used therapeutic communication techniques and counselling frameworks in professional relationships that considered cultural and differing perspectives +Communicated complex ideas in professional interactions with colleagues, administrators, and stakeholders to address challenges and build partnerships in inter/intraprofesisonal care. +Implemented competent nursing decisions +Synthesized and used data, information and knowledge to determine appropriate actions and adapted plans as required

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  Delta Health Institute

  • Personal Law Clerk and Executive Assistant

    • Jan 2017 - Dec 2018

    +Assisted in scheduling, payroll, team management, sales calls, customer service to all health clients, managed several legal cases, personal travel and shuttling, monthly reconciliations, daily reports, managed personal and business calendar.

  • Medical Legal Analyst

    • 2017 - Dec 2018

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  William Osler Health System

  • Nursing Student

    • Sep 2018 - Nov 2018

    + Completed 154 hours of clinical placement on a general surgery unit+Modified care based on evidence informed guidelines in consultation with clients, families and other care team members+ Transferred theoretical and experiential knowledge to organize and prioritize appropriate decisions about nursing care of clients with complex health challenges+ Integrated legal, ethical and professional standards to advocate for and provide optimal safe and culturally competent nursing care to clients and families in complex situations. + Demonstrated an ongoing want to develop a professional identify within the healthcare team

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  William Osler Health System

  • Nursing Student

    • Jan 2018 - Apr 2018

    + Completed 168 hours of clinical placement on the neurology unit+ Applied a holistic patient centered approach when planning and implementing my nursing care+ Provided health teaching to clients and families within an acute care setting + Analyzed and considered perspectives and ways of knowing to make connections to formulate clinical decisions and care plans.

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  Nucleus Independent Living

  • Nursing Student

    • Sep 2017 - Jan 2018

    + Completed 144 hours of placement + Updated their best practice and guidelines policies to reflect best practice guidelines+ Engaged in interdisciplinary partnerships to promote the health of clients+ Used available information and communication technologies to support community partnerships adn interdisciplinary practice

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  Trillium Health Partners

  • Nursing Student

    • May 2017 - Aug 2017

    + Completed 216 hours of clinical placement on the mental health and maternity floor + Incorporated relevant information to provide safe care for individuals within the context of their family+ Provided culturally competent care+ Provided evidence based care

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  St. Andrew's School

  • Nursing Student

    • May 2017 - May 2017

    + Completed 72 hours of clinical placement in a kindergarten class. + Analyzed the impacts of social determinants of health on student learning outcomes+ Advocated for student needs + Completed lesson plans to teach students health promotion + Completed a comprehensive health school model

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  Sunnybrook

  • Nursing Student

    • Jan 2017 - May 2017

    + Completed 156 hours of clinical placement + Skills: vitals, completed physical examinations, transfers, medication administration, assisted with feeding, documentation, service referrals and documented care

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  Bayview Personal Injury Lawyers

  • Hamilton, Ontario

  • Medical Legal Law Clerk

    • Feb 2016 - Dec 2016
    • Hamilton, Ontario

    + Analyzed medical files for personal injury cases+ Assisted in client care, client interviews, + Record requests

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  Ferro & Company

  • Hamilton, Ontario

  • Document Management Specialist & Medical Legal Analyst

    • May 2008 - Feb 2016
    • Hamilton, Ontario

    + Managed a team of 5 students + Transitioned the firm into a paperless office + Scanned and categorized incoming mail + Gathered medical records + Managed several calendars