Experience

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  Staycity Group

  • Birmingham, England, United Kingdom

  • Front Office Manager

    • Dec 2022 - Present
    • Birmingham, England, United Kingdom

    As one of its managers, I take great pride in being associated with Staycity Aparthotel, which stands as one of Europe's premier Aparthotel operators.Staycity Aparthotel has been meticulously designed to offer guests a stress-free and relaxing experience, providing accommodation tailored to their needs. Our primary objective is to ensure the perfect blend of flexibility and accessibility, allowing our guests to enjoy a genuine 'home away from home' experience as they traverse the globe.

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  Vocational Training Institute of Zakynthos

  • Zákynthos, Ionian Islands, Greece

  • Teacher in Hospitality (Further Education)

    • Sep 2015 - Feb 2020
    • Zákynthos, Ionian Islands, Greece

    Duties and responsibilities: • Design teaching material and delivered a range of modules within the subject area• Manage projects relating to own area of work and the organization ofexternal activities such as placements and field trips• Act as a responsible team member, and developed productive working Modules teached: Hotel’s Software(Gallaxy), Food and Beverage Cost Control, Hotel Organization and Operation, Knowledge of Food Groups and Components-Menu, Goods Control

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  koukounaria hotel&suites

  • Zákynthos, Ionian Islands, Greece

  • Hotel General Manager

    • Oct 2017 - Jan 2020
    • Zákynthos, Ionian Islands, Greece

    Duties and responsibilities: • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing and Sales Plan and Capital Budget• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.• Comprehend Profit and Lost statements and react with impactful strategies• Maximize room yield and hotels/resort revenue through innovative sales practices and yield management programs. • Draw up plans and budget (revenues, costs, etc.) for the owner• Respond to audits to ensure continual improvement is achieved.

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  Anastasia Beach Hotel

  • Zákynthos, Ionian Islands, Greece

  • Hotel Operations Manager

    • Feb 2016 - Oct 2017
    • Zákynthos, Ionian Islands, Greece

    Duties and responsibilities:• Responsible for the overall management of the operation of the hotel• Inspect all departments with their respective manage for cleanliness, ambience, staff grooming and hospitality culture.• Inspect all departments for standard operating procedure implementation• Monitor and maintain operation & overhead cost to maintain maximum revenue to the organization• Monitor the co-ordination between all departments for smooth & efficient operations• Assess and review customer satisfaction and service recovery process.• Report anything considered a health and safety hazard

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  Poseidon Beach Hotel

  • Zákynthos, Ionian Islands, Greece

  • Hotel Public Relations Manager

    • Apr 2015 - Oct 2016
    • Zákynthos, Ionian Islands, Greece

    Duties and responsibilities• Maintain all guest portfolios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile• Collect Guest feedback during guest departure along with his likes and dislikes.• Handle guest complaints and concerns in an efficient and timely manner.• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.• Oversee VIP guests, arrivals and departures

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  Strada Marina Hotel

  • Zakinthos, Ionian Islands, Greece

  • Front Office Manager

    • Apr 2012 - Oct 2015
    • Zakinthos, Ionian Islands, Greece

    Duties and responsibilities: • Maximize room revenue and occupancy by reviewing status daily.• Analyze rate variance, monitor credit report, and maintain close observation of daily house count. • Monitor selling status of house daily. • Ensure implementation of all hotel policies and house rules.• Maintain working relationships and communicate with all departments• Supervise workload during shifts and evaluate the job performance of each front-office employee.

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  Oscar Hotel & Apartments Complex.

  • Zákynthos, Ionian Islands, Greece

  • Reservation Manager

    • May 2010 - May 2012
    • Zákynthos, Ionian Islands, Greece

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  Oscar Hotel & Apartments Complex

  • Zakinthos, Ionian Islands, Greece

  • Receptionist

    • May 2008 - May 2010
    • Zakinthos, Ionian Islands, Greece