Experience

• 

  Alhadi hospital

  • Kuwait

  • Customer Service Supervisor

    • Sep 2022 - Present
    • Kuwait

• 

  Wataniya Airways

  • Kuwait

  • Customer Service Supervisor

    • Nov 2016 - Dec 2019
    • Kuwait

    • Developed promotional programs to optimize revenue levels.• Communicated with customers as soon as issues arose to immediately determine a resolution before the problem escalated.• Identified potential customers and evaluated market potential.• Received company Employee Performance Award • Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.

• 

  Kuwait Airways

  • Kuwait

  • Reservation Superintendent

    • May 1998 - May 2016
    • Kuwait

    • Making and Supervising Reservations• Customer Support• Managing and Arranging Tours• Managing Customized Government, Corporate and Individual Reservations• Solving Reservations Related Problems• Ensuring Convenience and Best Treatment to Passengers• Team Management• Training of New Staff• Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.• Collaborated with management to resolve concerns and problem calls.

• 

  Blue Arrow Cargo Corporation

  • Hawally

  • Senior Sales Representative

    • Jan 1998 - Apr 1998
    • Hawally

    • Maintained a database of customer and sales information• Made outbound sales call to contact prospective leads and companies, using effective communication skills.• Maintained a database of customer and sales information• Routinely checked in with clients to evaluate their satisfaction with service, resolve conflicts and provide information on new offers and tours and packages.• Assisted clients with growing business opportunities with the use of effective advertising.

• 

  Aratrans

  • Hawally

  • Reservation Supervisor

    • Jan 1997 - Dec 1997
    • Hawally

    • Created tour programs with a focus on providing positive guest experiences.• Made reservations for customers and accurately entered their personal information into the computer system.• Communicated with passengers regarding their concerns, inquiries, and complaints.• Assisted customers with any discrepancies.• Suggested packages and amenities for customers based on their individual needs and preferences.• Processed all transactions and reservations and updates each day in a timely manner.• Changed rescheduled tickets and reservations passengers quickly and efficiently.• Developed highly empathetic client relationships and earned a reputation for exceeding sales goals.• Informed customers about sales and promotions in a friendly and engaging manner.• Compiled weekly monetary reports and records for BSP• Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.• Confirmed that appropriate changes were made to resolve customers' problems.• Promptly responded to general inquiries from members, staff, and clients via mail, e-mail, and fax.

• 

  Alnaeem travels and tours

  • khaitan

  • Counter Sales Officer

    • Jul 1995 - Dec 1996
    • khaitan

    • Worked diligently to resolve booking, fare and regulations issues alongside passengers and the concerned airlines• Sold, printed and issued group tickets to customers following all applicable guidelines.• Checked tickets and identifying paperwork for verification of individual identities.• Booked flights, reserved hotels and set up ground transportation for individual travelers and groups of different sizes.• Organized details and related paperwork for travelers.• Handled financial tracking, billing, and administrative functions.• Contacted airlines, hotels, transportation companies, and other service providers to resolve problems.• Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.• Established a base of loyal clientele due to excellent listening and research skills and a keen understanding of travel budgets.

• 

  Aljarallah travels and tourism

  • kuwait city

  • Sales Staff

    • Jan 1994 - Jun 1995
    • kuwait city

    • Addressed customer inquiries via telephone calls or in person, providing prompt response or follow-up.• Assisted customers with ticket purchases, trip planning, pricing, and scheduling.• Entered information manually to maintain updated details related to customer ticket orders, reservations, and payment method.• Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.• Completed order transactions and generated travel documentation and detailed itineraries.• Achieved high sales percentage with a consultative, value-focused customer service approach.• Communicated all merchandise needs or issues to appropriate supervisors.• Managed quality communication, customer support and updated itinerary for each client.• Confirmed that appropriate changes were made to resolve customers' problems.