Experience

• 

  Manhattan Review

  • Hyderabad Area, India

  • Center Manager

    • Nov 2016 - Present
    • Hyderabad Area, India

    Overseeing the daily activities and handling the security, operational and financial matters. Managing a Centre Preparing weekly or monthly reports Attending management meetings Taking advantage of business opportunities Performing administrative duties Supervising staff • Handling daily ad hoc responsibilities• Builds professional partnerships with educational institutes in the regions. • Meets city profit margins. • Contributes to revenue generation at centers. • Driving team to close sales and follow up on the databases. • Guiding and mentoring team on closing cases and handling client relationships.• Work with Technical Team and other internal colleagues to meet customer needs.• Business Development Planning• Identify opportunities for Campaigns, Services, and Distribution Channels that will lead to an increase in sales.• Submit weekly progress reports and ensure data is accurate.• Forecast sales targets and ensure they are met.• Ensure all team members represent the company in the best light

• 

  International Education Gateway Pvt. Ltd. HQ in Singapore

  • Hyderabad Area, India

  • Sr Academic Counsellor

    • Jul 2015 - Sep 2016
    • Hyderabad Area, India

    • We help the students to examine school programs, recognize their academic strengths and select the right career options. We also work closely with professors and other university administrators and stay up-to-date on program changes.• Recommending courses and determining appropriate education solutions for different types of students.• Plan and present workshops at school for leads generation.• Process the admission application to the different universities in UK, USA, Australia and other Countries.• Making Deals with Colleges and Finalizing the agreement.

• 

  Sitel India

  • Hyderabad Area, India

  • Technical Assistant

    • Oct 2007 - Nov 2010
    • Hyderabad Area, India

    • Our Client is a Canadian based ISP (BELL CANADA), we provide technical assistance to their Customers. • Our duties include setting up Internet connection Wired or Wireless on few Operating Systems like Windows XP, Windows Vista, Windows-7, Mac 10.0, Mac 10.5 and the email configuration on Outlook, Outlook Express, Outlook 2007, Outlook 2010, Windows mail, Mac mail, Thunder bird and troubleshooting on computer issues.• Maintaining the lowest talk time, highest productivity and fulfilling all the parameters of call quality.• Resolving Technical Queries pertaining to Hardware issues, Email issues, Connectivity issues and Client Specific.

• 

  Aegis BPO Services Ltd

  • Hyderabad Area, India

  • Customer Service Representative

    • Mar 2006 - Oct 2007
    • Hyderabad Area, India

    • To Tele-market Bellsouth/AT&T Long Distance and ISP (DSL connections) to a targeted audience with the help of a database provided by the Client• To create interest levels in the prospects mind by pitching the client product differentiators and USP.• Qualifying prospects based on preset parameters.• Taking care of escalations and confirmations.• Given the responsibility of helping the new agents when Bellsouth LD ramped up, I used to help them close the sales by taking their escalation calls.