Experience

• 

  GS1 Australia

  • Melbourne, Australia

  • Advisor - Recall Services

    • Apr 2019 - Jun 2021
    • Melbourne, Australia

    • Analyst/Key business user for system enhancements - and acceptance testing of Recall• Consolidate system improvement requirements/end user feedback • Recall SME for key initiatives within GS1• L2 Customer Support for GS1 Recall and Recall Health online platforms• Recall service administration in D365 including invoicing• Reporting

• 

  Master Builders Association of Victoria

  • Melbourne, Australia

  • Training Logistics Coordinator

    • Nov 2018 - Apr 2019
    • Melbourne, Australia

    Responsibilities - Student enrollments into Student Management System and CRM within an RTO environment.- Logistics, venue set up, weekly class reminders and Trainer reminders, attendance recording- Customer service support - Publish selected course events on the public web site

• 

  Objective Corporation

  • Melbourne, Australia

  • Learning and Development Administrator

    • May 2016 - Oct 2018
    • Melbourne, Australia

    - First point of contact for all the training related enquiries- LMS Administration - Course Scheduling- Coordination of all training logistics - Reporting- Invoicing & collections support - Delivery of Education Products to customers

• 

  Initiatives of Change

  • Melbourne, Australia

  • Website Administrator

    • Apr 2016 - Dec 2017
    • Melbourne, Australia

    - Web Administrator supporting ongoing web site revamp initiative- Provide timely updates to the IOFC Australian web site www.iofc.org.au (Drupal CMS)- Liaison with content creation teams, to refine content to suit web brand/guidelines- Analyse content upload requirements, content verification and upload- Test prior to publishing content to live web site, and issue resolution

• 

  Iss Software

  • Technical Writer

    • Oct 2005 - Jan 2006

    Responsible for developing customer facing documentation, including Functional Requirements Specifications and User Manuals

• 

  Hewlett-Packard Singapore

  • Singapore

  • Test Engineer

    • Feb 2005 - Sep 2005
    • Singapore

    Responsible for Testing Workflow Imaging solution for Overseas Chinese Banking Corporation, Singapore (FileNet BP8 implementation), supporting the roll out of the solution at the bank.Also solely responsible for Technical Writing (User Manual and Administration Manuals, and updates to Functional Specification), as well as leading “Train the Trainer” and “End-User” training sessions

• 

  Fujitsu

  • Singapore

  • Software Engineer

    • Jun 2001 - Apr 2003
    • Singapore

    As a Software Engineer, I was responsible for:- Software Design and Development for the key projects (Proact NES/ WLAN, GSEM Monitoring and E3NMS for PCCW Hong Kong)- Unit testing, Functional testing and System Testing - Technical Writing - Onsite support at Fujitsu Japan

• 

  Knowledge Engineering

  • Singapore

  • Programmer/Tester

    • Dec 2000 - May 2001
    • Singapore

    Responsible for:- Development and Testing support (Visual Basic application)- Maintenance of the Hotel and Travel Reservation (B2B) system, designed for travel agents.- Developed sections of the User Manual for WebLink Basic