Experience

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  Zoho Schools of Learning

  • Chennai, Tamil Nadu, India

  • Remote Web Chat Support

    • Jan 2023 - Present
    • Chennai, Tamil Nadu, India

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  Sri Chaitanya Educational Institutions

  • Chennai, Tamil Nadu, India

  • Administrative Coordinator (HR & Admin)

    • Jun 2021 - Mar 2022
    • Chennai, Tamil Nadu, India

    Reported to the Head Principal.• Facilitated clear communication between institution and parents. • Guided and supported parents during the admission process. • Established and maintained positive parent relationships. • Managed staff recruitment, training, and employee records. • Supervised staff, ensuring efficient workflow and policy adherence.

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  Sri Venkateshwara Vidhyalaya

  • Chennai, Tamil Nadu, India

  • Smart Class Coordinator

    • Jul 2014 - Jul 2015
    • Chennai, Tamil Nadu, India

    • Ensure smart class equipment is set up and functioning properly for classroom use. • Incorporate smart class resources into lesson plans to create engaging and interactive learning experiences.• Provide guidance and training to fellow teachers on using smart class technology effectively. • Organize and update digital resources and educational content for use in smart class sessions. • Encourage student participation and interaction during smart class activities to enhance learning outcomes.

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  Aabiance Technology

  • Chennai Area, India

  • Office Coordinator (HR & Admin)

    • Dec 2011 - Mar 2014
    • Chennai Area, India

    Reported directly to the Managing Director.• Supervised and managed administrative staff. • Developed job descriptions for recruitment purposes. • Sourced potential candidates from various online channels. • Served as the initial point of contact for employees.

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  Citi India

  • Chennai Area, India

  • Phone Banking Officer (International Voice Process)

    • Dec 2006 - Sep 2007
    • Chennai Area, India

    Reporting to the Team Manager.Responsible for assistance over phone on various products and services of Citibank.Maintaining good service levels and cross sell bank products. Handling 100 to 120 calls on a daily basis

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  HCL BPO

  • Chennai Area, India

  • Customer Service Executive (International Voice Process)

    • Mar 2006 - Nov 2006
    • Chennai Area, India

    Reporting to the Team Lead.Processing of orders received through phone and resolving customer issues.Ensuring accurate and timely delivery of orders Answering calls politely and professionally about services and products.Recording all order details in the databaseFollowing to ensure appropriate action has been taken on customer requests.Providing highest level of customer service and support

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  Netvision

  • Chennai Area, India

  • Telesales Executive (International Voice Process)

    • Dec 2004 - Feb 2006
    • Chennai Area, India

    Reporting to Team lead.Making 80 to 100 calls on a daily basis.Supporting customers continuously from pre-sales to product set-up.Handling escalation calls to address customer concerns Increasing sales revenues by effective negotiating skills