Experience

• 

  OXXO

  • Mexico
  • Retail
  • 700 & Above Employee

  • Responsable Procesos y Calidad CS RH

    • Apr 2023 - Present

  • Coordinador Enlace y Calidad

    • Apr 2015 - Present

    Retroalimentación al Sistema de Trabjo Femsa Comercio

• 

  Teleperformance Mexico

  • Quality Manager

    • 2007 - Mar 2015

    • Quality Manager at Teleperformance. (Qwest/CenturyLink, First Data, Assurant, Western Union, ITESM and currently AT&T)• In charge of the Quality department, a staff of 43 employees, including, QA coordinators, Auditors and QA’s. • Responsible of the Quality performance, including results from internal evaluations, as well as the Customer Satisfaction through external surveys. These metrics are managed using mainly quality tools, problem solving methods and quality management methodologies. • Open and continuous contact with Client to report results and continuous improvement plans.• Responsible of the certification of the projects I handle in the regulations applicable to our industry (Monthly, quarterly and yearly Audits)• Responsible of compliance with current Certification during monthly/quarterly internal audits and yearly corporate audits.

  • Quality Analyst, Supervisor, Trainer

    • Jan 2004 - Jan 2007

    • Training of new employees• Monthly update courses.• Responsible of preparing the operators from their first day, until the day they are ready to hit the production floor. • Trainings in both Mexico and USA. • Delivered training to new employees on Boise Idaho (AT&T) and Denver Colorado (Qwest/Centurylink)• In charge of groups from 20 to 25 operators.• Responsible of achieving all production targets. (Quality, Efficiency, Absenteeism, etc)• Support to provide excellent quality service through constant feedback and follow up plans.• Daily inspection and analysis of performance• Responsible of Developing operator’s performance.

• 

  International Truck and Engine

  • General Escobedo Area, Mexico

  • Logistic Analyst

    • Jul 2003 - Jan 2004
    • General Escobedo Area, Mexico

    • Analysis to improve time and delivery of material to production line on time.• Implementation of 5 s, Just in time projects and inventory control.