Experience

• 

  Humble Bundle

  • Mexico City, Mexico

  • Operations Coordinator

    • Feb 2025 - Present
    • Mexico City, Mexico

    Manage digital storefront operations for AAA publishers (Activision, SEGA, Paradox, Epic Games, Bungie), executing setup and launch of game bundles. Build and QA pages using internal CMS and backend scripts; validate regional restrictions, pricing, keys, and metadata. Run automation scripts and use APIs to streamline publishing workflows, reducing go-live delays by 30%. Ensure key inventory health and coordinate with partners for timely replenishments. Serve as main contact for pricing updates, game removals, content edits, and partner support. Collaborate with Engineering and QA teams via JIRA/Confluence to resolve issues and improve systems. Achieved 99.9% accuracy rate across 200+ product setups.

• 

  AMN Healthcare

  • Mexico City, Mexico

  • Customer Service Representative

    • Nov 2024 - May 2025
    • Mexico City, Mexico

    Connected hospitals to qualified interpreters; verified billing info and ensured HIPAA compliance. Maintained high accuracy while processing urgent and sensitive calls. Handled over 60 calls on a daily basis.

• 

  RGP (Resources Global Professionals)

  • Mexico City, Mexico

  • Client Operations Coordinator - East, West & Central

    • Dec 2022 - Jul 2025
    • Mexico City, Mexico

    Managed end-to-end project operations for clients in Financial Services, including project setup, contract execution, and compliance tracking. Oversaw MSAs, SOWs, change orders, and extensions in coordination with Legal, Revenue, and CDI teams. Used Workday FINS, Salesforce, CPAi, and VMS tools to maintain accurate project records and audit trails. Supported forecasting and invoicing processes through detailed reporting and financial data validation. Conducted regular SOX audits and maintained data quality across engagement systems. Partnered with AP, AR, and Collections to ensure billing accuracy and timely payments. Participated in national initiatives improving operational workflows and revenue visibility.

• 

  Outlier AI / Remotasks

  • Mexico City, Mexico

  • AI Writing Evaluator & QA Specialist

    • Oct 2022 - Sep 2024
    • Mexico City, Mexico

    Labeled and QA'd datasets to fine-tune LLMs for SFT model training. Collaborated with AI dev teams to improve model output quality and consistency. Performed error analysis and benchmark testing against industry standards. Documented training processes and maintained rigorous data privacy compliance.

• 

  Immunotec

  • United States
  • Wellness and Fitness Services
  • 700 & Above Employee

  • Bilingual Customer Service Specialist

    • Aug 2019 - Dec 2022
    • Mexico City, Mexico

    Delivered bilingual (EN/ES) customer support for U.S., Canadian, and UK markets. Coordinated logistics, processed refunds, and ensured client satisfaction across multiple touchpoints. Administered KPI tracking and risk management processes.