Experience

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  ARVI SA

  • Canton Ticino, Svizzera

  • Sales Account Executive, Private Clients

    • Dec 2023 - Present
    • Canton Ticino, Svizzera

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  donnafugata srl soc.agricola

  • Marsala, Sicilia, Italia

  • Hospitality Wine Manager

    • Jul 2021 - Nov 2023
    • Marsala, Sicilia, Italia

    My holistic skill set combines wine knowledge with stellar hospitality, enhancing guest visits and maintaining the winery's reputation for excellence. I've excelled in merging my passion for wine with hospitality expertise, delivering exceptional guest experiences.Key achievements and responsibilities include:• Managing reservations, correspondence, and guest satisfaction.•Supervising winery operations in multiple locations, ensuring top-notch service.•Conduct engaging cellar and vineyard tours with multilingual wine-food pairing•Efficiently over seeing the wine shop,sales with related issuing of fees-invoices. • Logistics, organization and processing of wine shipments to private customers, • Collaborating with suppliers for food-wine pairings.• Leading HR efforts in recruitment and staff training.• Coordinating private and external events/catering.• Ensuring safe wine tourism experiences.

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  Metaworld - Teatro Eventi Metamorphosis

  • Lugano, Canton Ticino, Svizzera

  • Chef de rang

    • May 2021 - Jun 2021
    • Lugano, Canton Ticino, Svizzera

    1 Michelin Star RestaurantMy role revolved around delivering exceptional service and elevating guest satisfaction while upholding the highest standards of restaurant excellence (1* Michelin star)I consistently excelled in crafting extraordinary dining experiences in upscale establishments.Key responsibilities and achievements included:• Ensuring memorable guest experiences through attentive service and personalised recommendations.• Coordinating service flow, booking management, and efficient order-taking.• Expertly explaining menus and offering wine pairings.• Multilingual communication to cater to diverse clientele.• Accurate cash handling and cashier duties.• Supplier interaction for inventory management.• Continuos improvement based on guest feedback.

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  Château Gütsch

  • Lucerna, Svizzera

  • Chef de rang

    • Aug 2020 - Apr 2021
    • Lucerna, Svizzera

    Key responsibilities and achievements included:• Ensuring memorable guest experiences through attentive service and personalised recommendations.• Coordinating service flow, booking management, and efficient order-taking.• Expertly explaining menus and offering wine pairings.• Multilingual communication to cater to diverse clientele.• Team leadership and staff training.• Accurate cash handling and cashier duties.• Supplier interaction for inventory management.

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  Grand Hotel Villa Castagnola

  • Lugano

  • Demi Chef de rang

    • May 2016 - Dec 2019
    • Lugano

    5 stars S, Small Luxury Hotel of the WorldExperienced professional in Le Relais Restaurant 15 pt. Gualt Millau, and in Artè Restaurant 1 Michelin starKey responsibilities and achievements included:• Ensuring memorable guest experiences through attentive service and personalised recommendations.• Coordinating service flow, booking management, and efficient order-taking.• Expertly explaining menus and offering wine pairings.• Breakfast Manager.• Multilingual communication to cater to diverse clientele.• Team leadership and staff training.• Accurate cash handling and cashier duties.• Supplier interaction for inventory management.• Continuous improvement based on guest feedback.• Increased sales significantly by upselling higher-end products to customers.

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  Rixos Hotels

  • Davos

  • Chef de rang

    • Dec 2015 - Mar 2016
    • Davos

    5 stars HotelKey responsibilities and achievements included:• Ensuring memorable guest experiences through attentive service and personalised recommendations.• Coordinating service flow, booking management, and efficient order-taking.• Expertly explaining menus and offering wine pairings.• Multilingual communication to cater to diverse clientele.

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  Villa d'Este

  • Cernobbio

  • Demi Chef de rang

    • May 2015 - Oct 2015
    • Cernobbio

    5 stars L, Leading Hotels of the world. Experienced professional in Grill Restaurant.Key responsibilities and achievements included:• Ensuring memorable guest experiences through attentive service and personalised recommendations.• Coordinating service flow, booking management, and efficient order-taking.• Expertly explaining menus and offering wine pairings, meat and fish gueridon service.• Multilingual communication to cater to diverse clientele.• Team leadership and staff training.• Continuous improvement based on guest feedback.

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  Giardino Hotels

  • Champfer/Sankt Moritz

  • Commis/Demi chef de rang

    • Dec 2014 - Apr 2015
    • Champfer/Sankt Moritz

    5 stars S HotelExperienced Waiter in the restaurant Guardaleji and a small experience also in the restaurant Ecco 2 Michelin stars

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  Villa d'Este

  • Cernobbio

  • Demi Chef de rang

    • Apr 2014 - Oct 2014
    • Cernobbio

    5 stars L, Leading Hotels of the world. Experienced professional in Grill Restaurant.Key responsibilities and achievements included:• Ensuring memorable guest experiences through attentive service and personalised recommendations.• Coordinating service flow, booking management, and efficient order-taking.• Expertly explaining menus and offering wine pairings, meat and fish gueridon service.• Multilingual communication to cater to diverse clientele.• Team leadership and staff training.• Continuous improvement based on guest feedback.

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  Alpenresidenz Viktoria

  • Neustift im Stubaital (Tirolo)

  • Receptionist/Waiter

    • Oct 2013 - Jan 2014
    • Neustift im Stubaital (Tirolo)

    Key achievements and responsibilities include:• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.• Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.

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  Hotel Sea Garden

  • Caorle (Ve)

  • Waiter

    • May 2013 - Sep 2013
    • Caorle (Ve)

    Customer care, breakfast manager, rank management, wine service, taking orders in IT/DE/EN/FR.

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  Alpenresidenz Viktoria

  • Neustift im stubaital (Tirolo)

  • Waiter/Barman/Receptionist

    • Sep 2012 - Apr 2013
    • Neustift im stubaital (Tirolo)

    Key achievements and responsibilities include:• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.• Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.

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  Hotel Sea Garden

  • Caorle (Ve)

  • Waiter

    • Apr 2012 - Sep 2012
    • Caorle (Ve)

    Customer care, breakfast manager, rank management, wine service, taking orders in IT/DE/EN/FR.

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  Hotel Sea Garden

  • Caorle (Ve)

  • Waiter

    • Apr 2011 - Oct 2011
    • Caorle (Ve)

    Customer care, breakfast manager, rank management, wine service, taking orders in IT/DE/EN/FR.

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  Hotel Sea Garden

  • Caorle (Ve)

  • Waiter

    • Apr 2010 - Oct 2010
    • Caorle (Ve)

    Customer care, breakfast manager, rank management, wine service, taking orders in IT/DE/EN/FR.

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  Visir Resort

  • Mazara del Vallo (Tp)

  • Commis de rang

    • Sep 2009 - Jan 2010
    • Mazara del Vallo (Tp)

    Waiter

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  Hopps Hotel

  • Mazara del Vallo (Tp)

  • Receptionist

    • Apr 2009 - Apr 2009
    • Mazara del Vallo (Tp)

    Stage FO, Receptionist, Check in-out, public relations.