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Antonio Andres profile image

Antonio Andres

Senior Technical Support Engineer at ScienceLogic
Intro Book
Antonio Andres, a seasoned IT professional with 6+ years of experience, holds a BS in Information Technology from Florida International University and an AA in Computer Science from Miami Dade College, proficient in English and Spanish.
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Location
Reston, Virginia, United States, US
Languages
  • English -
  • Spanish -
Skills
  • Customer Service
  • Computer Hardware
  • Computer Repair
  • Computer Diagnostics
  • Computer Science
  • Show all
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Bio

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Antonio Andres is a seasoned technical professional with extensive experience in customer service, computer hardware, and software repair. He holds a Bachelor of Science degree in Information Technology from Florida International University and an Associate of Arts degree in Computer Science from Miami Dade College. Throughout his career, Andres has worked in various roles, including Senior Technical Support Engineer at ScienceLogic, Senior Customer Support Engineer at Kaseya, and Computer Technician at Office Depot, Sears, Roebuck and Co., and the United States Marine Corps.

Credentials

  • Kaseya Core VSA
    Kaseya
    Jul, 2013
    - Jun, 2026

Experience

  • ScienceLogic
    • Reston, Virginia, United States
    • Senior Technical Support Engineer
      • Mar 2018 - Present
      • Reston, Virginia, United States
  • Kaseya
    • Miami, Florida, United States
    • Senior Customer Support Engineer
      • Nov 2013 - Mar 2018
      • Miami, Florida, United States

      Provided level 3 technical support and customer service for the Kaseya VSA and Traverse software.Configured monitoring of servers, workstations and network devices.Advised customers on best practices for implementing and improving monitoring solutions with Kaseya and Traverse.

  • UltimateKare One-Stop Repair
    • North Miami Beach, FL
    • Computer Technician
      • Sep 2013 - Nov 2013
      • North Miami Beach, FL

      Repaired and assembled hardware and software issues for personal and Mac computers.Provided personal technical support for customers at home or work.

  • Office Depot
    • Aventura, FL
    • Computer Technician
      • May 2012 - Sep 2013
      • Aventura, FL

      Repaired and diagnosed computers for customers.Diagnosed printers and other electronics.Assisted customers with purchasing computers, printers and other electronic devices and provided customer service.

  • Office Depot
    • Coral Gables, FL
    • Computer Technician
      • Aug 2010 - Mar 2011
      • Coral Gables, FL

      Repaired and diagnosed computers for customers.Diagnosed printers and other electronics.Assisted customers with purchasing computers, printers and other electronic devices and provided customer service.

  • Sears, Roebuck and Co.
    • Aventura, FL
    • Customer Service Representative
      • May 2010 - Aug 2010
      • Aventura, FL

      Advised customers purchasing tools, lawn furniture, and sporting equipment.Provided customer service.

  • United States Marine Corps
    • Marine
      • Apr 2006 - May 2010

      Operated and maintained database to order aircraft parts for helicopter squadron.Assembled computers for operations in Iraq.Provided customer service to over 10 aircraft squadrons.

Education

  • 2012 - 2013
    Florida International University
  • 2010 - 2012
    Miami Dade College

Suggested Services

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Industry Focus. “Computer Hardware.”

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