Experience

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  Centers Plan for Healthy Living

  • Greater New York City Area

  • Care Coordinator

    • Jun 2016 - Jun 2017
    • Greater New York City Area

    • Specialized scheduling for field assessments conducted by registered nurses in order to ensure compliance with governmental Medicaid regulations• Act as liaison and member advocate between the member and their health providers to guarantee timely and superior acquisition of services• On-boarding and guiding new coordinators through company procedures in order to create the proper foundation for HIPPA compliance and quality customer assurance• Coordinating communication and managing member requests for changes in levels of health services

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  EPIK (English Program in Korea)

  • Buk-gu, Daegu, Korea

  • Native English Teacher

    • Aug 2013 - Aug 2015
    • Buk-gu, Daegu, Korea

    • Created the English curriculum for grade 3 to 6 students in accordance to governmental requirements, as well as student proficiencies, that improved the average overall standardized test scores from 79% to 88%• Managed a highly competitive bi-annual intensive English course and increased student enrollment in the program by 32% by developing an interactive, enjoyable, and adaptable program• Trained Korean English teachers to implement an innovative incentive program to motivate students to progress, enjoy, and excel in their foreign language learning in and outside the English classroom• Processed department invoices and expense reports in order to maintain operational efficiency

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  Wonderland English Academy

  • Dalseo-gu, Daegu, Korea

  • Native English Teacher

    • Jul 2012 - Aug 2013
    • Dalseo-gu, Daegu, Korea

    • Trained employees and led periodic teacher meetings that increased relationships and communication between Korean and Native English teachers by 11%• Interviewed and screened qualified candidates that will be able to adjust to living in a different culture and helped them with various logistical issues that included their work visas as well as their work and living situations• Created a classroom environment that increased overall student satisfaction, English proficiency, and retention by 15%

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  TF Cornerstone

  • Leasing Assistant

    • May 2011 - Dec 2011

    • Presented extensive knowledge of housing and benefits of leasing for customers that resulted in a 10% increase in sales during building tours and phone or email inquiries• Solved prospective tenant issues and provided alternate solutions that boosted the success of sales and contract closures and decreased overall maintenance expenses• Managed several accounts with competing priorities effectively, ensuring timely completion and the closing of sales by 15%• Maintained prospective client files in a highly organized manner in order to increase efficiency and timely retrieval in application follow up through email, phone, or in person communication

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  SciMedMedia

  • Project Management Intern

    • Aug 2008 - Jan 2010

    • Maintained the database for our product, iQueue Online, with thorough market and industry research as well as cold calls to provide up to date programs for continuing medical education and increasing overall offerings• Researched marketing strategies and corresponded with industry leaders to increase consumer knowledge and usage of iQueue Online

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  Physicians Billing Service

  • Database Integrity Intern

    • Jan 2008 - Jul 2008

    • Updated medical procedure fee rates to ensure correct patient and insurance payments with substantial attention to small details• Reviewed patient information for accuracy in order to ensure they receive medical bills and receipts in a timely fashion

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  Broadway Panhandler

  • Operations Intern

    • Sep 2006 - Feb 2007

    • Answered and directed customer calls to the appropriate department to ensure efficient problem resolution for a cookware retailer• Replenished inventories to make certain the back office and retail floors are running smoothly