Experience

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  Cleft Lip and Palate Association (CLAPA)

  • Remote, United Kingdom

  • Community Engagement Coordinator

    • Apr 2022 - Present
    • Remote, United Kingdom

    Develop a programme of online events and activities for parents and families and work with servicedelivery colleagues to ensure that these are delivered in a joined up way.Develop organisational policy and best practice relating to CLAPA’s online events and activities andensure that these are understood by all staff members to enable services to be deliveredappropriately and consistentlyBe responsible for the management of volunteers whose lead role is to help with delivering onlineevents and activities for parents and familiesInduct, train, support & manage volunteerso Celebrate & reward volunteers Ensure the safeguarding of volunteers and beneficiaries by complying with CLAPA’s SafeguardingPolicies and Procedures and attend all compulsory trainingPromote and raise awareness of all CLAPA’s services, taking a lead for online events and activitiesfor parents and families Support the fundraising team by helping to promote fundraising activities Support the Communications team to:Develop and maintain the Events pages of the website and ensure they are up-to-dateProvide data, as required, for promotional stories and to raise awareness of online eventsand activities for parents and familiesAdminister and moderate relevant CLAPA social media pagesKeep up-to-date with the communications from the diversity committee and ensure that onlineevents and activities for families are delivered in line with this guidance.Ensure the wellbeing of colleagues, volunteers & beneficiariesWhere appropriate, work with other charities to investigate and develop ways of working together

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  Richmond Villages

  • Letcombe Regis, England, United Kingdom

  • Head of Activities

    • Aug 2018 - Jan 2022
    • Letcombe Regis, England, United Kingdom

    • Recruiting, training and managing a team of Activity Coordinators and Volunteers to provide activities, outings and events for over 250 residents across four different sectors. • Planning, organising and implementing a weekly programme of activities for all four sectors of the Village and tailoring these to meet the individual needs of the residents.• Acting as Duty Manager on a weekend rota to oversee all residents and staff out of working hours.• Handling a monthly budget for entertainers, suppliers etc and processing invoices and other expense claims.• Marketing certain events to the wider community and integrating local groups such as schools, churches and charities.• Producing a monthly Community Newsletter for residents, family and staff.

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  Sunrise Senior Living

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Activities and Volunteer Coordinator

    • Sep 2015 - Apr 2018

    • Organising two separate daily programmes of five or more meaningful activities and events a day for elderly residents.• Recruiting and coordinating a team of assistants, drivers and volunteers to set shift patterns and duties.• Acting as Duty Manager on a daily rota to oversee all residents and staff out of working hours.• Delivering small group training sessions to staff and visitors.• Working with a small team to coordinate marketing events and collateral as well as providing tours of the home for visitors.• Handling a monthly budget for entertainers, suppliers etc and processing invoices and other expense claims.

  • Cluster Life Enrichment Manager

    • May 2015 - Sep 2015

    Training staff in a 6 part dementia course.Employing and training staff to run specialist dementia therapies.Writing and running specialist dementia therapies as well as managing a small team.

  • Life Enrichment Manager

    • Oct 2013 - May 2015

    * Creating and running a new innovative programme to produce a weekly calendar of therapies for a small group of residents with early stages of dementia within an intimate ‘club’ environment.* Producing evaluation systems, daily record documents based on the seven domains of wellbeing, problem logs and documents for communication with the other heads of department.* Carrying out regular evaluations, analysis and improvements to produce a highly effective and resident-centred programme whilst keeping up to date with the latest research of developments of dementia care.* Recruiting and training staff and volunteers for both my department and the Activities department.* Communicating regularly with the residents’ family and friends with evaluations of how the residents are responding to and enjoying the club.* Producing a monthly Community Newsletter for residents, family and staff.* Writing and delivering training on dementia care to Care Managers in the Reminiscence Neighbourhood.* Assisting in improving the delivery and record keeping of person-centred care.

  • Acting Activities and Volunteer Coordinator

    • Jan 2013 - Oct 2013

    Responsible for:• Maintaining a balanced resident centered activity program for the whole Sunrise Community. • Assess, plan and manage facilitation of a comprehensive activities program utilising team members and volunteers.• Recruit entertainers and schedule special events• Prepare and review the activity calendar and newsletter • Plan, coordinate and facilitate appropriate mixed group (Assisted Living and Reminiscence) activities.• Maintain a strong public relations program in support of the activities programming and community operations• Works in partnership with the sales and marketing team. Volunteer Focus• Network in the local community in cooperation with other department head coordinators to establish and develop a relationship with local businesses, organisations, and schools to build and maintain a volunteer base for the whole community• Manage and implement a consistent volunteer orientation and training program according to Sunrise standards. • Maintain volunteer records

  • Activities Assistant

    • Aug 2011 - Jan 2013

    * Running a daily programme of 5 or more meaningful activities and events a day for elderly residents.* Developing new ideas and building upon current activities to produce a stimulating and enjoyable atmosphere.* Contacting local media to market our events to a wider audience.* Having a high focus on residents’ individual needs and creating a reflective activity to suit these requirements.* To produce a monthly Community Newsletter and monthly and daily calendars for both residents and family.

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  RAF Brize Norton

  • RAF Brize Norton, Medical Centre

  • Administrator

    • Oct 2007 - Mar 2008
    • RAF Brize Norton, Medical Centre

    * Creating and handling patients’ appointments via phone, email and face to face.* Creating and amending patients’ records on paper and through a specifically designed computer system.* Developed organisational and interpersonal skills, dynamism and computer literacy.* Working beyond the call of duty to maintain up to date records and ensuring the most efficient system is in place.