Experience

• 

  99 Ranch Market

  • Union City, California, United States

  • Distribution Center Manager

    • Mar 2021 - Present
    • Union City, California, United States

    ▪ Manages the distribution of products, parts, and inventory to Norcal & Pacific Northwest regions. ▪ Ensure that goods are dispatched on time to the appropriate destinations and in the expected quantities▪ Evaluates freight services, negotiates contracts, and manages relationships with chosen vendors▪ Analyzes existing processes and proposes improvements and new methods to control costs and enhance customer satisfaction▪ Directs warehouse operations including transportation, maintenance and order management

• 

  Farmstead

  • San Francisco Bay Area

  • Hub Manager

    • Apr 2020 - Aug 2020
    • San Francisco Bay Area

    ▪ Manage the flagship location in the nation▪ Develop and share best practices across shifts and the network ▪ Instill accountability for quality and inventory management, and lowering the refund rate▪ Responsible for achieving Contribution Margin by driving down labor cost, cost of goods sold ▪ Boost revenue by 60%, sales volume by 35%, and order size by 20% ▪ Institute strict COVID-19 protocols to ensure efficiency and production▪ Plan and execute hub location move from San Francisco downtown to Burlingame▪ Work with various staffing agencies (Instawork, WorkWhile) to ensure proper staffing

• 

  Safeway

  • San Francisco Bay Area

  • E-Commerce Operations Manager

    • Aug 2018 - Mar 2020
    • San Francisco Bay Area

    ▪ Achieve P&L results in 7 stores across assigned Northern California operating area.▪ Achieve operational metric goals for the the division.▪ Ensure store compliance with current policies and procedures.▪ Interviewing, hiring and scheduling a team of 80+ employees.▪ Manage fleet of 30+ delivery trucks including asset rotation, safety, and maintenance.▪ Manage the investigation of accidents, workers comp claims and traffic citations.▪ Recommend store consolidations and/or openings as required by growth or need.▪ Provide on-going training and mentoring to drivers.

• 

  FedEx

  • San Francisco Bay Area

  • Operations Manager II

    • Nov 2016 - Jul 2018
    • San Francisco Bay Area

    ▪ Responsible for outbound operations (unload, smalls, load wall, and central control) in the facility ▪ Lead, mentor, train, develop, and supervise over 45 hourly associates in outbound operations within the facility▪ Successfully defined and exceeded operational goals and metrics (KPI) on total labor hours, package handlers turnover, smalls processing time, damage claims, on time delivery, and employee injuries▪ Successfully identified and implemented action plan to resolve operational issues and to drive process improvement to enhance customer experience with all stakeholders▪ Perform strategic planning and forecasting with WMS, ERP, and CRM for peak season and year around operations▪ Maintain effective communication with sort manager, senior manager, engineer, facility maintenance, and HR personnel ▪ Responsible for the safety, quality and performance and customer experience of the outbound sorts▪ Conduct monthly safety team and package handler engagement team meetings

• 

  Star Children's Gym

  • Burlingame, CA

  • Project Manager

    • Sep 2015 - Oct 2016
    • Burlingame, CA

    ▪ Manage relationships and interface on a daily basis with engineers, contractors, and architects▪ Review and interpret plans and specifications to make sure meeting Star Children’s Gym standard. ▪ Develop and maintain detailed line item capital project budget▪ Update project financial records, including funding authorization commitments, expenditures and estimate▪ Review location to ensure safety to minimize risk and insurance cost

• 

  Smarte Carte

  • SFO

  • Assistant General Manager

    • May 2011 - Sep 2014
    • SFO

    ▪ Managed the 3rd busiest traffic Smart Carte airport location in the U.S. ▪ Responsible for managing, administering and coaching 5 terminal managers and 90 cart associates ▪ Developed and analyzed KPI reports (historical performance, tracking Carts Sold, Usage & Labor, Customs Tracking, SFO Flight Report) with ERP and CRM to optimize revenue ▪ Collaborated with and established strong partnerships with Airport Management, Customs, and Vendors ▪ Instituted safe working environment rules and training to minimize injury risk and enhance EBITA by 25% ▪ Hired and developed staffing plan to match the expected demand of the various periods, achieved time-to-fill in 14 days ▪ Improved weekly and end-of-month money collection procedure and process by 50% ▪ Represented location at internal regional weekly conference calls, and company at external SFO meetings

• 

  California Employment Development Department

  • San Francisco Bay Area

  • Employment Program Representative

    • May 2010 - May 2011
    • San Francisco Bay Area

    ▪ Conducted Unemployment Insurance (UI) eligibility interviews▪ Determined eligibility for UI benefits, in accordance with laws, regulations, and policies▪ Interpreted and applied laws, policies, and precedent decisions to individual case▪ Prepared clear and concise written reports and oral presentations▪ Exercised sound judgment, independence and initiative in carrying out multiple responsibilities, within a team setting

• 

  Walmart.com

  • San Francisco Bay Area

  • Outbound Supply Chain Fulfillment Associate

    • Oct 2008 - Feb 2009
    • San Francisco Bay Area

    ▪ Employed various information system tools and applications to enhance on-time delivery process and shopping experience▪ Assisted in managing the fulfillment process with 6 owned warehouses and 19 Drop Ship Vendors▪ Communicated with dedicated personnel (buyers, merchandisers, and DSV) to ensure successful PO cycle▪ Researched and resolved site-to-store and home delivery problems via PL/SQL and Win/SQL databases

• 

  Business Alliance Insurance Company

  • San Francisco Bay Area

  • Property Claims Adjuster

    • May 2007 - Sep 2008
    • San Francisco Bay Area

    ▪ Reviewed claims and composed letters in a professional manner (case load 60)▪ Reviewed contract language & vital information e.g. Financial Statement, Profit Loss Statement, and Police Report▪ Adjusted claims properly based on each unique situation

• 

  Walgreens

  • San Francisco Bay Area

  • Store Manager Trainee

    • Nov 2003 - Apr 2007
    • San Francisco Bay Area

    ▪ Planned for upcoming season by comparing the past sales data, and forecasting the upcoming events and sales▪ Implemented and executed strategic sales strategy in seasonal sales▪ Built successful relationships with vendors through direct and email communication▪ Reviewed marketing materials with staff to ensure proper merchandising▪ Communicated with other store managers to ensure product availability▪ Created reading material for staff knowledge enrichment▪ Developed comprehensive guidebook to train new managers and associates▪ Led meetings to review operating statement with fellow managers▪ Promoted sales by creating displays and setting up aisles ▪ Implemented training courses for employees to promote healthy work environment and ethics▪ Successful in running one of the highest volume stores (24th St & Potrero) in SF district▪ Assisted in opening various brand new stores, including locations at Diamond Heights (San Francisco) and Ukiah

• 

  Mrs. Fields Cookies

  • San Francisco Bay Area

  • Assistant Area Manager

    • May 1998 - May 2003
    • San Francisco Bay Area

    ▪ Managed franchisee’s 5 locations (San Bruno, San Rafael, Richmond, Concord, and Milpitas)▪ Constantly sought ways to drive sales and control cost▪ Aggressively conducted store level marketing and promotion to achieve sales and performance objectives ▪ Adhered and enforced high performance standards and followed policy and procedure guideline