Experience

• 

  Smartmatic

  • Whittier, California, United States

  • Warehouse and Logistics Lead

    • Jan 2021 - Present
    • Whittier, California, United States

• 

  TEKsystems

  • Greater Los Angeles Area

  • Sr. Technician

    • Sep 2019 - Jan 2021
    • Greater Los Angeles Area

• 

  Calance

  • Orange County, California Area

  • Service Desk Technical Lead

    • Apr 2014 - Feb 2020
    • Orange County, California Area

    • Troubleshooting and repairing computer software and hardware issue for clients and internal staff.• Provide phone, remote, and in person support for clients and staff.• Serving as level 2 and level 3 tiers for escalation for tickets and tasks.• Made advisement on software, services, and equipment for the company.• Managing security software deployment and policies.• Maintain clear and concise documentation for assistance requests.• Assigning and managing team member tasks.• Perform user account maintenance and account management for Active directory domains.• Lead of projects for software solutions design and implementation to resolve internal and external systems.• Migrated client ticketing system from Mainframe based system to web based system.• Manage ticketing system implementation and administration. • Created reports to extract information from ticket system.• Provide instruction and demonstration for use of software and hardware.• Contact companies and arrange warranty repair services for equipment.• Determine issues for client networks and services and provide assistance for system resolution.• Organize and manage inventory for client systems and internal usage.• Provide documentation and training for procedures and processes to support staff and client activities and duties.

• 

  The Pegasus School

  • Helpdesk Technician

    • Apr 2012 - Apr 2014

    Configured and maintained Apple images for both Apple computer and iOS devices.Contact companies and arrange warranty repair service for equipment.Create and manage inventory and assets records.Designed and implemented one to one program for Apple iPad deployment in 5th grade and Middle School usage.Designed and implemented backup strategies for Apple devices.Develop and implement custom software solutions and configurations to suit teacher and support specialist needs.Install, maintain, and service, cameras, computer equipment, document cameras, human survey equipment, interactive whiteboards, network ports, network switches, printers (host and network), PA systems, phone systems, projectors, smart phones, tablet computers (iPad and Android based), and wireless access points.This includes designing a layout for equipment to meet the needs of staff members and meeting with them to discuss it prior to installation and setup.Maintenance and service includes checking to make sure software is up to date, security policies are intact, cleaning, maintaining to ensure proper functionality, and other regular maintenance as required for each machine.Instruct staff in regards to how to repair or fix issues over the phone.Install, and maintain network connectivity and functionality to ensure users can access network resources.This includes servers, switches, network ports, and network equipment. Making recommendations regarding the purchasing of new technology equipment and assist with pricing, purchasing, tracking, and receiving of new equipment.Train staff in use of technology hardware and software.Troubleshoot hardware and software issues and implement repairs or instruction as necessary. Software repairs can include diagnoses, troubleshooting, patching, modifying, reinstallation, and updating of software.Hardware repairs can include diagnoses, troubleshooting, firmware updates, disassembly and reassembly, part exchange, cleaning, and replacement.

• 

  Pomona Unified School District

  • Pomona, CA

  • Computer Service Technician I

    • Sep 2007 - Jun 2012
    • Pomona, CA

    Worked with a team of 50 people to service technology across 50 locations with more than 2000 employees and more than 15000 students. Managed technology at two campuses with more than 100 staff members and more than 1000 students. Configured and administered file servers and imaging servers to maintain computers at sites.Configured and maintained district computer images for Apple operating system.Configured, tested, troubleshot, and deployed use of group policy management software for Windows based student machines using Windows Steady State and Group Policies.Install, maintain, and service, cameras, computer equipment, document cameras, human survey equipment, interactive whiteboards, network ports, network switches, printers (host and network), PA systems, phone systems, projectors, smart phones, tablet computers (iPad and Android based), and wireless access points.This included designing a layout for equipment to meet the needs of staff members and meeting with them to discuss it prior to installation and setup.Maintenance and service includes checking to make sure software is up to date, security policies are intact, cleaning, equipment is functioning properly, and other regular maintenance as required by each machine.Troubleshoot hardware and software issues and implement repairs or instruction as necessary. Software repairs can include diagnoses, troubleshooting, patching, modifying, reinstallation, and updating of software.Hardware repairs can include diagnoses, troubleshooting, firmware updates, disassembly and reassembly, part exchange, cleaning, and replacement.All repairs are documented and reported to the user and verified to make sure that their specifications are met.Contact companies and arrange warranty repair service for equipment.Install, and maintain network connectivity and functionality to ensure users can access network resources.This includes servers, switches, network ports, and network equipment.