Experience

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  Lumo

  • Newcastle upon Tyne, England, United Kingdom

  • Customer Experience Ambassador

    • Feb 2023 - Present
    • Newcastle upon Tyne, England, United Kingdom

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  Possom Creative

  • Durham, United Kingdom

  • Senior Designer

    • May 2008 - Present
    • Durham, United Kingdom

    Producing creative concepts and email marketing for a diverse group of clients. I engage with customers throughout all stages of the design process to ensure that projects meet requirements, business goals and desired budget.

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  Durham County Council

  • Durham, England, United Kingdom

  • Customer Service Officer

    • Jan 2023 - Feb 2023
    • Durham, England, United Kingdom

    Provide a first point of contact for all customers, service users, and stakeholders’ providing accurate information on all Council services while dealing with customer enquires on all aspects of the business whether routine or complex.

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  Nexus

  • Newcastle upon Tyne, England, United Kingdom

  • Customer Service Advisor

    • Dec 2019 - Dec 2022
    • Newcastle upon Tyne, England, United Kingdom

    An experienced Customer Service Advisor with a demonstrated history of working in the transportation and rail industry. To carry out the day-to-day activities of the role ensuring Tyne and Wear Metro are achieving business standards for presentation, quality, revenue protection, and customer service. Support Northumbria Police and British Transport Police, to reduce criminal damage, deterring anti-social behaviour, and providing reassurance and assistance to Metro customers.January 2020 Maybo Training - Managing conflict and challenging behavioursFebruary 2020 Volunteer for Police Exercise. Tyne and Wear Metro working in partnership with the Northumbria Police Firearms Unit in countering terrorism.

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  Marks and Spencer

  • Durham, United Kingdom

  • Visual Stylist

    • Jun 2013 - Nov 2019
    • Durham, United Kingdom

    I use my VM skills to implement in store presentation through brand guidelines to increase profitability.

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  Skanem

  • Gateshead

  • Packaging Artworker/Account Manager

    • May 2000 - May 2008
    • Gateshead

    Working in the design studio I was required to deliver a quick turnaround of artwork for large product launches for many of the world's leading multinational brands.

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  Marks and Spencer

  • Newcastle upon Tyne, United Kingdom

  • Visual Stylist

    • 1999 - 2000
    • Newcastle upon Tyne, United Kingdom

    Responsible for all visual merchandising throughout the store.

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  Jigsaw / The Redforrest Group

  • Gateshead

  • Graphic Designer

    • 1996 - 1999
    • Gateshead

    Providing immediate support to the studio manager my duties included the design and development of signage and displays within the leisure and retail sectors.