Experience

• 

  CarNow

  • United States
  • Software Development
  • 200 - 300 Employee

  • Regional Account Director

    • Mar 2024 - Present

  • Director of Dealer Performance

    • Apr 2022 - Mar 2024

  • National Customer Success & Operations Manager

    • Jul 2021 - Apr 2022

  • Sr. Regional Account Manager

    • Sep 2020 - Jul 2021

  • Regional Account Manager

    • Jan 2019 - Sep 2020

• 

  Toyota North America

  • United States
  • Motor Vehicle Manufacturing
  • 700 & Above Employee

  • Sales Analyst

    • Jul 2017 - Jan 2019

    - Conducted Service Flow Analysis with a focus on Toyota Express Maintenance for dealerships in Central Atlantic region and presented the data to the Service Managers - Developed Toyota Vehicle Sell-Down Reports for District Sales Managers to push certain car lines in dealerships- Created a monthly tracker for recent buy/sell dealerships, comparing their performance to prior dealer and pro forma agreement

  • Digital Dealer Experience Intern

    • Oct 2016 - Jun 2017

    - Established yourtoyotashowroom.com, a resource hub for sales associates and dealer principals- Developed a monthly Sales and Leads Volume Report based on leads from brand, TFS, and 3rd party sources- Built and implemented “Dig-It-All,” a monthly infographic to emphasize opportunities in digital marketing for dealers- Analyzed trends between website Call-to-Action buttons and customer lead submission rates

• 

  University of Maryland

  • United States
  • Higher Education
  • 700 & Above Employee

  • Member Services Representative

    • Sep 2014 - Oct 2016

    - Provided membership services at the Eppley Recreational Center to students, faculty, and alumni- Assisted professional staff with administrative duties, program registration and membership sales

  • Community Assistant

    • Aug 2014 - Dec 2014

    - Provided customer service for new incoming freshman, other residents, and parents- Upheld the security of the residence hall lobby, security keys, and resident confidentiality

• 

  Toyota North America

  • Glen Bunie, MD

  • Management Trainee Intern

    • May 2016 - Aug 2016
    • Glen Bunie, MD

    - Researched and audited 135 dealership websites under Toyota's Central Atlantic (CAT) region - Constructed Dealer Performance Rankings based on average contacts per lead, YTD digital sales and lead close rates- Developed an analysis that displays trends between website Call-to-Action buttons and customer lead submission rate- Traveled to 7 CAT dealerships with General Managers, Service and Parts Managers and Digital Experience Managers to discuss dealership performance in sales, customer satisfaction indices, market leadership and digital presence- Initiated a Toyota Facebook campaign #boldnewtoyota that engages dealerships to submit videos on the new ’17 Camry

• 

  University of Maryland - Robert H. Smith School of Business

  • College Park, MD

  • Teaching Assistant for BMGT367F - Career Search Strategies

    • Jan 2016 - May 2016
    • College Park, MD

• 

  Robert H. Smith School of Business, University of Maryland

  • Strategic Planning Intern (Smith Peers)

    • Aug 2014 - Dec 2014

    -Establish a program dedicated to providing new freshmen and transfer students with knowledge in regards to the Smith School of Business, including best study spots, life hacks, and resume reviews-Intern at the Office of Career Services as Strategic Planner and developed methods in creating a better Smith Peers