Experience

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  North American Recovery

  • United States
  • Financial Services
  • 1 - 100 Employee

  • Senior Vice President

    • Sep 2019 - Present

  • Client Service and Sales Department Manager at North American Recovery

    • Apr 2017 - Present

  • National Account Executive

    • 2015 - Present

    North American Recovery is a privately held full-service collection agency located in Salt Lake City, Utah. The company has been in business since 1993 and is a member of multiple local and national collection industry organizations. Our unique business model executed by our top-notch managers, collectors and client service personnel, produces significantly higher returns for our clients as well as a heightened overall level of client satisfaction in a zero-complaint environment.- Market and sell professional Debt Collections and Recovery Services Nationally.- Strategic Consulting of NAR's product line, including business planning, brand strategy, and sales development.- Draft, propose and maintain RFP's for prospective clientele.- Increase cash flows while reducing frustrations for prospective clients.- Consultative and dynamic sales approach of product line including FDCPA rules and regulations.

  • Collections Specialist

    • 2010 - 2015

    Key Responsibilities-Handled collection calls and/or correspondence in a fast paced goal oriented collections department.-Provided customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.-Was accountable for reducing delinquency for assigned accounts.-Performed other assigned tasks and duties necessary to support the Collection department.-Enlisted the efforts of sales and senior management when necessary to accelerate the collection process.-Communication & effective follow up with sales dept regarding customer accounts on a timely basis.-Established and maintained effective and cooperative working relationships.Essential Functions-Daily, weekly and monthly reporting to direct supervisor-High volume phone calls to assigned delinquent customers-Reconciled customer disputes as they pertain to payment of outstanding balances that are due-Provided excellent & considerate customer service-Participated in team planning meetings-Met defined department goals

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  PhysioCare Physical Therapy, Inc.

  • Business Office Director

    • 2003 - 2009