Bio
Experience
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Infrastructure Engineer
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Jun 2022 - Present
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Field Engineer
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Sep 2021 - Jun 2022
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IT Analyst
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Jan 2020 - Aug 2021
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Endemol Shine UK
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The Shepherds Building
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IT Support Analyst
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Nov 2018 - Nov 2019
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The Shepherds Building
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Infrastructure Engineer
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Jan 2017 - Mar 2018
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Data Protection Engineer
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Feb 2014 - Mar 2018
> Provide first line support in a helpful and professional manner> Help customers to install, configure, use and upgrade our software within their environment> Diagnose, troubleshoot and resolve software application, transport and network issues with customers and partners> Manage multiple customer cases simultaneously and provide regular progress updates to customers> Ensure that all customer-related information including case history, contact information, and installed software are kept accurate> Develop common question and answer documentation to be included in the department and customer knowledge bases
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Technical Apprentice
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Jan 2013 - Feb 2014
Access to Apprenticeship programme.> Level 3 in ICT System and Principles (DISTINCTION)> Level 3 Diploma in ICT Professionals Competence
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Future Generations Services Ltd
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Rochester, United Kingdom
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Engineering Apprentice
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Mar 2012 - Sep 2012
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Rochester, United Kingdom
Kiosk Production
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Education
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2012 - 2013John Ruskin College
Distinction in Level 2 IT -
2007 - 2012St Mary's Roman Catholic High School
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Industry Focus. “IT Services and IT Consulting”
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