Experience

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  Kennedy Park Resort Napier

  • Napier, Hawke’s Bay, New Zealand

  • Head Housekeeping

    • Oct 2021 - Present
    • Napier, Hawke’s Bay, New Zealand

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  Mangapapa Hotel

  • Havelock North, Hawke’s Bay, New Zealand

  • Head Housekeeper

    • Nov 2020 - Aug 2021
    • Havelock North, Hawke’s Bay, New Zealand

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  Pacific Resort Hotel Group - Cook Islands

  • Cook Islands

  • Head Housekeeper

    • Oct 2017 - Dec 2019
    • Cook Islands

    Pacific Resort Aitutaki- Assistant Executive HousekeeperTe Manava luxury villas & spa- Head Housekeeper Little Polynesian Resort - Head Housekeeper

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  Marsa Malaz Kempinski Pearl Doha Qatar

  • Doha, Qatar

  • Housekeeping Supervisor

    • Aug 2015 - Sep 2017
    • Doha, Qatar

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  Novotel & ibis Abu Dhabi Gate

  • Abu Dhabi, United Arab Emirates

  • Senior Cluster Supervisor Housekeeping

    • Feb 2014 - Feb 2015
    • Abu Dhabi, United Arab Emirates

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  The Leela Palaces kempinski

  • New Delhi Area, India

  • Housekeeping Supervisor

    • Jun 2010 - Dec 2013
    • New Delhi Area, India

    Roles & Responsibilities:- Establish and/or implement operating procedures and standards Continually seeks to develop housekeeping policies and procedures to improve the current operation Coordinate inspection or inspect assigned areas to ensure standards are met i.e. rooms, public areas, linen room, laundry pest controls etc. Apply human resource management skills, such as hiring, training, scheduling and evaluating performance of team members Monitors inventory of all housekeeping assets and also ensuring that staff has the necessary supplies available to perform their assignments for example:- Conducts weekly and monthly linen inventory. Prepares and follows up on incidents and accident reports. Monitors guest complaints and takes corrective action when necessary. Prepares and reviews daily housekeeping reports. Leads room heavy cleaning maintenance program i.e. Planned Preventive maintenance, Spring cleaning etc

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  The Oberoi Rajvilas hotel & Resort

  • Jaipur Area, India

  • Guest Services Associate

    • Sep 2008 - Jun 2010
    • Jaipur Area, India

    Roles & Responsibilities:-• Cleans and maintains daily assigned areas according to set standards and procedures and daily work schedule.• Attend briefing and debriefing.• To check and maintain grooming standard.• Carries out extra cleaning/ CARE room as per the schedule.• To maintain G.S.T.S score above 80%• To maintain LQA(leading quality assurance) audit score above 95%.• Responsible for making and maintaining all designated guest rooms, corridor, pantries as per the SOP’s of housekeeping department. • Reports damages and maintenance to team leader and follow it up for same.• Maintains equipment and extra item in proper state of cleanliness and repair as per standard.• Stores equipment in appropriate storage areas.• Report unusual behaviors / activities to Supervisor/ team leaders.• Maintains a thorough knowledge of the hotel, public areas, and rest rooms and surrounds layout in order to assist guests.• Reports and submits lost and found articles to superior immediately.• To collect the section key and room assigned report from the Housekeeping Office.• To ensure that all Guest supplies and linen are available on trolleys for assigned rooms.• To clean each room and bathroom thoroughly, make the necessary arrangement in Guest Rooms, and replenish Guest supplies as per SOPS.