Experience

• 

  WSP in India

  • India
  • Civil Engineering
  • 700 & Above Employee

  • Payroll Manager

    • Jan 2023 - Present

  • Assistant Payroll Manager

    • Jun 2016 - Aug 2023

• 

  SCI Companies

  • United States
  • Human Resources
  • 100 - 200 Employee

  • Assistant Manager - Operations

    • Jan 2014 - Dec 2015

     US Payroll, Enrollment, Garnishment(Managing operations with view to achieve business objectives and ensured top & bottom line customer satisfaction). Evolving innovative tactics and judiciously mobilizing & managing resources to put the process on the path of growth & profitability Worked for Projects i.e, 1st Related to Client Retention; this was all about sorting out loopholes if any, in order to retain our client and made them clients for life. 2nd Related to change our ERP system from Lawson to Prismhr; in this case more than 450 clients were supposed to migrate from one ERP to latest one i.e. prismhr. It includes making sure US taxation per the Federal Laws are correct and complete the same within the TAT as per the SLA with our clients, etc. Ensuring systems & processes thereby delivering quality output while leading, mentoring & monitoring the performance of the team to ensure efficiency in operations, meeting individual & group targets Achieving highest standard of customer satisfaction & quality service; implementing procedures to improve customer satisfaction level and resolved customer queries Analyzing escalated problems, issues and/or inquiries from internal & external customers Responsible for assuring effective work flow management to meet agreed service level agreement and quality levels while maintained effective resource utilization at all times  Mapping business requirements and coordinating in developing and implementing processes in line with pre-set guidelines Setting up targets, maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process Ensuring resolutions provided in timely & effective manner to service incidents. Moreover, to ensure prevention of service incidents by conducting periodic analysis of the incidents

  • Assistant Operations Manager

    • Dec 2006 - Dec 2015

  • Team Leader

    • Apr 2010 - Dec 2013

    Have Looked after Enrollment Process, which includes People Management, Performance Management and Performance Appraisals etc.

  • Associate & Sr. Associate

    • Nov 2006 - Mar 2010

    Processed Payroll and Enrolment work of all complexity levels during tenure of Associate.And, during Sr. Associate supervised the team along with processing.

• 

  Inventum Engg Co Pvt. Ltd.

  • Sales Executive

    • Feb 1997 - Sep 2006

    Looked after the Sales and Marketing, which includes generating revenue for the company etc. (Precisely complete Sales process of Industrial Products )